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Added by Jopie, at 14 March 2016
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2 Reviews
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20 April 2017
The York community are well aware of the issues, so I don't need to write a novel. The customer service is appalling and heaven forbid they actually admit they are at fault and apologise. Somehow it is always the customers fault. Will be using the Northam Post Office as much as possible, the staff are pleasant and actually want to help.
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21 March 2016
Sharon Macdonald is not only inept in her position at York Post Office, she is also extremely rude and abrupt when dealing with customers.
Our first experience with her was when collecting the keys to our PO Box. It had been paid for by a third party and when we explained, she went out the back only to return to say "I've got nothing here." We pushed the issue and suddenly she found the key! She asked for no Identification and then simply threw the key across the counter at us. Calmly, we explained to her that we ordered 2 keys. Again and with the manner of an ogre, she went out the back, found a second key and threw that across the couner too!
Now, she has lost a parcel I was expecting. After assuring me she would be in touch, she made no attempt at all. After presenting several times myself to chase it up, her attitude became more surly and impatient. After 16 days she wrote me a mocking letter informing me that the parcel was not for me. She provided no proof, no apology and I simply do not believe her! Ms Macdonald is a stain on York Post Office and ought to be ashamed of the way she treats most customersI have seen it many times and of course people talk about their own experiences also.response / report this review
