Name: Australia Post - Cremorne Junction LPO
Address: shop 1/104 Spofforth St, Cremorne NSW 2090, Australia, AU
Telephone: +61 131318

Australia Post - Cremorne Junction LPO is a post office, located at shop 1/104 Spofforth St, Cremorne NSW 2090, Australia. They can be contacted via phone at +61 131318, visit their website auspost.com.au for more detailed information.

Location :

shop 1/104 Spofforth St, Cremorne NSW 2090

Contacts :

Added by Jopie, at 12 November 2015

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Anonymous

10 October 2017

I wish I could rate this place a Zero! The male that works there is the rudest person I have ever met. He likes to rip his customers off and loves to pick fights. I think wearing your pyjamas to work is highly inappropriate and the place always stinks!!
Anonymous

26 September 2017

HOW IS THIS PLACE STILL OPEN. The man who works here is SUPER rude. He needs to understand that a part of owning a business is answering inquiries and if he is not patient enough to do so then HE SHOULD NOT OWN A BUSINESS!!!
Anonymous

14 September 2017

Don't believe what they tell you as they just make their own rule to make you pay in their store even though you are eligible for free service. i don't want to give this store any star, the worst customer service i have been experienced.
I applied PB Box online and came to the store to apply for FREE 6 month redirection service which it is a bonus from new PO Box application. The chinese mature male served me and wasn't happy when i applied online, not from his store. He said that the mailing system declined the address on my licence. He called the chinese lady to serve me. This lady fixed the system, then request to pay for the redirection fee because the address on the application was not the one on the tax invoice i paid for PO Box. Fine, i paid for 3 month service for $49.15. Ah, the male told me that the key of my PO Box was not ready, it had been 4 days after i opened my PO Box.
10 days later, i came back the store with another redirection application for the address on the tax invoice. The lady who took my money last time served me again. She received my application and request me to pay the fee with the reason that it was 2 weeks after i opened my PO Box and i wasn't eligible for free redirection service anymore. I told her that there was nowhere on the website said that. She said she worked for post office and she knew the rule. I asked her to call post office support to confirm that condition but she refused to do. I had to use my phone and even she didn't want to give me the number. She asked me to check the post office website to get the number! then another customer gave me the post office number to call. The support officer confirmed that i still could get my free redirection service and also i could redirect from any address to my new PO Box, not only the address on the tax invoice. The officer spoke to that male and female. At the end, she agreed to give me free redirection service for the address on my licence, but still didn't want to refund the fee i paid before. I called post office again and the support officer organized my refund and fixed my previous redirection application to 6 month free service.
Moreover, my kids did crawl and play in the store while i solved this problem. When I left, she told loudly to everyone in the store that children are not allowed in her store, and she would put my photo and my name in front of the store to ban me. Not sure where the photo she got from. we left at 4.30pm and the store started to be busy. i came at 3.30pm and it was very quiet. 1 hour waste time with a ridiculous chinese couple.
Anonymous

11 September 2017

The man in this shop is undoubtedly the rudest person I have ever dealt with. I spent a lot of money to get fast delivery and tracking and my letter was not delivered. When I called to inquire about this no apology was made, no care was taken for their customers and the man hung up on me.
Anonymous

05 September 2017

Having previously witnessed this idiot post master terrorise locals just collecting their parcels, today I fell victim to him and his attitude problem.

Due to Aus post being too lazy to ring the bell or put a card in the door, I checked online to see where my parcel due for delivery today was at and was delighted to see I could collect it from round the corner. My girlfriend had sat in all day waiting but that's nothing compared to what happened next.

She visited the post office armed with my oversees driver's license as ID. She came back very irate 10 minutes later saying he needed to see her ID also.

So with her ID in hand and the parcel tracking number she went back to the PO, I then received a call 10 minutes later from her - in tears. She told me he refused to serve her and kicked her out the shop because she didn't have written permission.

So, I called up and tried to resolve over the phone "She no permission, we close now" and then slammed the phone down on me.

Naturally, I was fuming about this so I told my gf to wait in the PO until I arrived. When I got there she was outside with the postmaster (merchant banker) who immediately launched into a tirade of finger pointing and telling me "this time I give you, but not next time". I had to tell him to stop yelling at me. A lesser man would have put one on his chin, but despite my frustration I managed to keep my cool.

Not an experience I wish to repeat again.

Didn't have this problem in post offices elsewhere in Australia.

This guy is not suitable for a customer facing role and should not be working with people. A farm or sewer would be better suited for him.
Anonymous

05 July 2017

Don't wonder a lot of people complained about the service here. I experienced it with myself. Do I need to give a star? We should give this place a zero star. Rudeness and unprofessional seem to be common here, most of people gave the same comments. The guy has some serious mental problem. He seems to hate the world and spreads it all to everyone walking in. Today he told me not to use Parcel Collect because too many parcels at his work. When I couldn't tell him the size of the parcel he was yelling at me and demanded me to ask the sender about the size of parcel before coming to collect it then it is easier for him to find. Really stupid. The shop is a mess. Hopefully there are no rats and snakes trapped in there. When I first walked in I was happy and excited to get my parcel. He turned me to be an angry person before I walked out. I was actually numbed in my brain standing in front of the shop and couldn't believe what I just witnessed. We all know Aust Post has the most expensive postage in the world but look what kind of service we get?

Updated
I wrote a complain to Aust Post. They can't do any thing but keep apologising. The reason is this post is the licencee. The Customer Care office recommended me to use Neutral Bay Post Office or the Milsons Point Post Office as they are corporate outlets. If you are having a parcel coming, register for Parcel Collect for any of these two post offices and give the post address to Parcel Collect address. Your parcel will be waiting to collect at one of these post offices instead of Cremorne Junction Post Office. I think since it is a full business licence here, all we can do just don't support them. Stop sending from or buying any thing from Cremorne Junction Post. It is natural way once they can't earn enough, they can't make business.
Anonymous

24 May 2017

NO STAR RATING from me. First of all it looks like they are closing down .Then totally terrible customer service. Made me pay for a post box which was already paid for .And they do not answer the phone ,how can that be acceptable to run a Post Office like this ? DO NOT GO HERE .
Anonymous

24 April 2017

Every time I go to pick up my parcel in the store I know that I should get ready for THE WORST service! The owner of the store should NOT be working in customer service at all! After dealing with him and him yelling at me for almost 30 minutes (he considered his tone of voice being polite) I had to call Australian Post Office team so they would help me with my situation! After that he FINALLY went to check my parcel that has been there for a month, since I have never received any notification. He also told me that he is doing me one of favours and will never do it again! I am sick of his lies! He is just such an awful person! He is very rude, hotheaded, unprofessional and with non-existent customer service experience!

After getting the parcel I just left the store even though I needed to send few parcels and documents. I decided to go to Neutral Bay PO!

I have complained about this PO so many times but it doesn't seem that the situation is getting better. In fact, it is getting worse and worse with each time I have to deal with this store.

From today I have decided to use 24/7 Locker at Spit Junction so I would not have to deal with the Cremorne Junction PO again! They are ruining the image of Aus post! I honestly dislike the store customer service very much and would NEVER recommend it to anybody!

Please, listen to the reviews of every person that has to deal with that store awful service and people! It is getting ridiculous!
Anonymous

05 April 2017

Honestly the worst customer service one can expect from a quiet little post office. If you can avoid it, do! The owner refused to process my express envelope as he believed it was not a document (it was), he suggested I go elsewhere, I did and Neutral Bay had absolutely no hesitations and were much more efficient.
Anonymous

24 December 2016

Always rude to customers and really annoying that they don't open on Saturdays or do early or late collection times. I would rather my post went to Neutral Bay post office who are very friendly.
Anonymous

04 May 2016

Terrible. Impossible to get to if you work standard business hours. Never picks up their phone. Doesn't open on weekends. WHAT IS THE POINT OF THIS POST OFFICE? It should by shut down.

Update: requested AusPost to have Cremorne Junction LPO transfer a package to another PO with reasonable opening hours (Neutral Bay) and they never sent it. Instead, forwarded my package back to china.

WORST POST OFFICE EVER.
Anonymous

27 November 2015

Ridiculous, waited at the door all day checking every hour to see if my mail arrived only to step out the door each time to find the pick up slip.. How hard is it to knock on the door/ ring the bell?
Anonymous

19 November 2015

You can be efficient without being rude. I dread going to this post office.