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Added by Jopie, at 03 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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24 Reviews
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22 October 2021
Its my life's best palace
I love Amazon
And I'm today start my job in Amazon dxb3response / report this review -
20 September 2021
Just to deliver 3 boxes to Amazon FBA they keep you for 2 hrs and then they go on a break. You simply ask why did you give me an appointment in the first place if you will go on a break.
There is simply no system at all. There is a line outside a container people need to wait there under desert hot sun regardless. No one gives any information. The Ambassadors treat everyone like dogs. Just go there and wait is the only treatment you can get.response / report this review -
14 July 2021
Trying to get schedule for delivery since more than 1 month and always the phone is busy. I got in touch with them and finally they schedule me for the next week. Also operator hang up the phone and talked disrespectful while i tried to explain him that the phone is always busy. Had to call second time and I spoke with the same person and while asking for his name, he refused. Came by myself directly at the warehouse to drop the items and finally they accepted. Good idea but very bad customer service and communication.
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15 September 2020
Big ware hose
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03 September 2020
Poor service.
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11 October 2019
I joind amazon ae prime and before i made order i was promised the next day before 2pm i will get the item, next day no call and its after2, so i called and the staff and manager in customer care had nothing to help me, so order canceled, thats why amazon lose ppl, try to have better customer care agents!!!!
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06 October 2019
Very very hot no Ac
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06 July 2019
Incredible bad service, they sent a damaged item, now im loosing my time trying to arrange for returning the item by myself cos they wont collect it. The delivery companies are refusing the shipment, nobody even knows their location and they wont pick up their phone.
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04 July 2019
idon know this loction please help
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26 June 2019
Very bad customer service. And Service center is the worst ever.
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10 January 2019
Welcome to New Souq com
Due to Cost cutting and cheap employment, now u will experience the Delayed Deliveries, entire different products, Totally fake items and Blackmailing Delivery Boys, as they know you have paid for the product already.
We promise to keep your BP high till your business is done with usresponse / report this review -
24 December 2018
I think I will not surprise you saying about bad customer service. The worst thing is that you are cheating people by taking money for delivery on the same day and don’t do it. Just remove this service. When u order food in Dubai for AED 20 they will deliver it in 15 min without delay and here we can make even big order, paying extra and you are not able to deliver it within 12 hours. It is really unbelievable.
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03 April 2018
Organised, cooperative staff, a bit tricky to get to (location wise), however very clean and ready for any big or delivery sizes
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11 March 2018
The Best Prices Just choose DOD or high rated seller.
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30 January 2018
I have a very serious concern regarding Souq employee Bonface Kamadi, a Kenyan. He rented me a place and last week I found he had shifted all my items without my knowledge. No notice, no information. I asked him and he became very defensive and violent and thrown my stuffs outside and said I can call the police. I called the police and they said I should go back to the my former room where he had removed my stuffs and if he has any complaints he should go to municipality. I informed him plus the police that I will be moving out end month as I cant continue renting a place where the owner knows no privacy and can touch/tamper my items anytime. No communication,
Two days after the police incident, after I came from Deira in the evening I found him in my room sleeping tgere and my stuffs out of order. I later checked my laptop and he had soaked it in water. Its dead.Boniface has DESTROYED MY LAPTOP.I am completely shuttered as I have Massive company data inside. He isn't supposed to be sleeping in a room he already rent out but when I asked him he said he can sleep anywhere and do anything because tgat is his house. He works night shift and so when he came yesterday morning he came direct inside my room and started BEATING ME, SLAPPING ME AND PULLING MY HAIR because I had asked him not to be coming inside my rooms and he should respect tenants. The other tenants can confirm this. He also did the same to my roommate lady living in a different partition.
Yesterday I came personally to Souq offices in DIP and reported to the security at tye gate since he couldn't allow me access without appointment but he said he would inform security manager they see the way forward. BONIFACE KAMADI is committing crimes outside by doing malicious damage to personal properties and assaulting me. I feel disrespected as a woman and want my laptop back and the issue of assaulting me and beating me solved. Souq reputation will be tarnished if this is the kind of employee. I left my contact information and full names at the security desk. The security was one ugandan guy Mr. Okuni. I would appreciate your helpresponse / report this review -
04 January 2018
ordered since 28 november 2017, item received 7 december , defective item , return waiting currier to pick up the item almost 2 weeks , now im waiting my refund money anyways today is 3rd January 2018 ,, i got nothing , worst QEXPRESS ,
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13 December 2017
Even after being a loyal customer of souq for more than 5 years, they still managed to disappoint me by not delivering an order that was worth a big amount. After sending complaints and contacting call center for more than 10 times, they still haven't delivered it. The delivery date was due 2 weeks ago and i still receive not direct answer and nothing has been delivered yet !!!
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09 December 2017
I ordered my stuff and was waiting for the delivery they said they will deliver it on 2 December but it was holiday so waited until 9 December bcz they sent me a message and I didn’t get my order 😡
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03 December 2017
Delivery experience is horrendous. I got a wrong item different from what I ordered and paid for and they “do not have an option in the system for exchange”. And even that was 4 days delayed. Souq proudly positions themselves as an amazon company whereas when it comes to delivery and customer care they are not anywhere close to amazon.
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10 August 2017
Souq - you need to change this courier company!!!it is certainly affecting your business with this Pathetic so called - Q Express company..This is the most terrible courier service in Dubai.People dont ever go with this pathetic companyThe service is horrible and the courier guy Sakir Munir is rude,arrogant and does not literaly know how to talk to a person.This company SUCKS..shame on you..Q EXPRESS!!
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06 August 2017
I had a good experience with them (local order and pick-up). On time delivery, well packaged, good service and friendly staff. They didn't have the item in the color that I've order, so they gave me an extra pair of earphone with a apology letter. I'll definitely use them again
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24 June 2017
Buying from souq is easy but Souq should seriously consider changing their courier partner Q-express.. very bad attitude n service by call center agent.
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01 June 2017
Trying to get schedule for delivery since more than 1 month and always the phone is busy. I got in touch with them and finally they schedule me for the next week. Also operator hang up the phone and talk disrespectful while i tried to explain him that the phone is always busy. Had to call second time and I spoke with the same person and while asking for his name, he refused. Came by myself directly at the wearhouse to drop the items and finally they accepted. Good idea but very bad customer service and communication.
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10 November 2016
Very organized and top of the class warehouse operations. Security personnel warmly welcomes visitors while ensuring proper logging and checking is performed. Adequate and well designed parking spaces are allocated to each visitors with coordination with the admin officer at the front desk. Operations is very lean with high emphasis on safety of both employees and visitors.
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