Excellent savings mode & also having a wonderful wining chances for our safe & successfully life
They just wipe up our money which we invested 12 years ago. At their office they told us that our accounts are zero after all years we gave them trust. And they are talking to people with sarcastic grimace on their faces and with threatening voice.
Worst customer care ever just traveling here and there to redeem bonds !! Mistake to invest here!!!
I took the policy with the acceptable terms but very soon they changed the terms and conditions without and approval. They also not gave any option to get all money as refund.
Very bad experience.
Non-existent customer service! Good luck getting through to a live person on their phone system, there is no option. AT ALL. After intentionally trying to redeem the wrong amount three times, they finally transferred me to one - whose customer service skills was worse than their phone maze. Explained that I didn't get any notification if my cheque is ready even after a month, I was practically told that I should have called to follow up because they do not inform. I said it would be helpful if they do, but no they don't do it and nobody had any problem with that except me. Just wow. Good luck.
Discontinuing with them as they introduced the minimum balance without the consent from the existing customer. At the time of deposit minimum balance was not required and they started charging the customer based on thier 'changed policy'. Don't trust them any more.
Don't recommend! Worst Telephone and Online experience. It says you are no.1 in line to operator and 20mins have passed non one has answered! Online you can see 10,000 per day withdrawal and I withdrew money yesterday less then limit and trying again today withdraw more but it keeps on saying can't withdraw as i don't have limit! Calling customer service and no one is answering! Terrible mistake should not have saved with National Bonds! Need the money for an emergency and stuck with this mess.
Very bad experience when I have cancelled my stuff. Went to office personally and customer care is saying documents are not received. Very lousy way of working.
I was a member for a year and a half with them. They are not the best out there but they are not bad. I had opted-out cause of the new policy which changed the prize structure to favor the regular savers and locks the bonds for a year long which against the poor performance was not a good option for me. Another concern was they calculate the profit based on the (annual return + prizes gained). The calculation gives 0.64% for annual return of +10K Dhs and total of 1.39% with the prizes of (3 x 50 Dhs each). Bottom line, they consider the prize a part of annual return and they market their annual returns based on this fact.
National Bond is totally useless. They have a strategic plan to suck your saved money and make to zero balance.
and very difficult to contact them
Simple advice don't invest your time and money with National Bond.
I like its great idea but I'm not get any one time I think it's my luck
In UAE most of the people living and participating in National Bonds Scheme are foreigners therefore this is highly recommended to allow all members to declare at least one 'next of kin' in case of any inability. This person should be allowed to collect the redemption only in case
1 - if the member is dead and death certificate is presented by the 'next of kin' attested by the govt authorities.
2 - his/her visa for UAE is cancelled and taken exit from the country and 'next of kin' presents authority letter attested by govt authorities.
This will give better confidence to people who are reluctant to invest with National Bonds.
They distinguish between customers based on sex and nationality, UAE nationals and females are eligible for prizes equal to all other nationalities, though they are giving prizes from customers' money who most of them are expats.
This is against international laws and ethics.
Any investment with them is a support and participation to this racism act.