Great service and quality parts for the companies they serve
Good service. And parts availability too .. Parts people are so nice and fast
Both Santa Fe and Tucson aren't available in the showroom(Unbelievable). It's called car showroom !? It's not recommended at all.
Got my car here. Nice and decent showroom.
Excellent service and very friendly staff! You feel like home
I would really Want to thank Mohammed Mohammed Ali such a perfect example of a the best hardworking staff.. Best customer service
Keep your good smile ✋🏻😬
A nicely organised showroom. Excellent customer service.
I do not wish the feeling to anyone when the salesman calls you that your new Optima is ready to get registered but it has less options than expected.
Power to surprise :( :( :(
Very bad maintenance and lack of responsibility. They did more damage to my car in stead of maintaining it. From a small dent on my window which I was going with for years they managed to break all the window. And not to mention about the scratches I found every time I went there for scheduled check-ups. Not recommend it at all.
The staff for service reception is not enough.
Due to the stress given by the big numbers of clients the reception staff it can not handle the situation.
Few of them are very kind and professional.
Also, I consider it's not acceptable to wait 1 full day for a filter&oil change.
As a suggestion:
1.The management should increase the number of service counters
2. Quick Lube service should be available.
Though I love my car..customer care is very very bad. During first service, non-working cell number of service advisor was printed on service sheet. During second service, cell number was correct but inspite of my call to remind about delivery of car as centre's closing time was reaching, he didn't call back and had to settle on getting the car next day which was my working day.
i agree with mohammed yesterday i bring my veloster they didnt even wash my car when i go inside all rubbish even the plastic they used inside they did not remove i have to clean it myself very very bad service!!!!!
Disgusting. Worst service I've ever dealt with!
Dealing with them for 3 years now and every single time I need to speak to the service managers and still nothing happens. South Korea's headquarters should know about their image over here starting from service advisors to managers. This will never encourage me to buy again a Hyundai or Kia vehicle. Disgraceful!!
Very bad servicenot wash properly.They not care the customer. Very bad service dont do service there
My name is Abu Mohammed. I am from Abu Dhabi UAE. I like Hyundai cars especially my car, its Hyundai Elantra(because of its design). I bought this in June 2015 and they told its 2016 model. I bought from Fujairah it is northern emirate of UAE. It got on offer that is 40000 km free service. and 100000 km/5 year warranty.
Now in topic
I got all free service and in this free service my cars A/C compressor gone they replaced and it's clear and now I moved to Gayathi(530km/more from Fujairah). Yesterday (13-July-2017) I traveled from Gayathi to Abu Dhabi on the way my cars A/C has gone again, now here the weather is 50 to 55-degree Celsius hot. I went to Abu Dhabi Mussaf-fah service station with sweat and wet condition, they received my complaint and I told my situation I am new here I am from far I want my car today and they put my complaint on urgent list then I went outside, this happened on 8 30 AM I called them again on 1 Pm they told all are on lunch break call me later , I called again at 2 PM they told we don't have parts so your car will get on after 10 days. I shocked and I went there they are misbehaving to the customer. And then I check with manager that time he check the complaint, I told him every year my A/C has complaint now the car 70000 km after the warranty(after 100000km) may be next month or next year it's happening again who will cover, why every year A/C is complaint on Hyundai, my friends car (Toyota) over 5 or 8 years they don't have any complaint even they not make service in authorised showroom I am always with you how we can drive with out A/C like this climate. Then he checked with the staff he told parts available that time he tried to check the complaint then they told now the office is closing time. I told I want to go back like this far distance so give the replace car he does not care my talk.
Here the Hyundai service station is very very bad if it's happening again I will keep his car on the service station and I am going to publish this on social medias and will make a complaint to consumer court about the car and Hyundai service. Before I recommend and fight with people about Hyundai cars but now in front of them, I am ashamed.
So you please give me solution for this and every year I can't change A/C. Please check on google about Hyundai service in Abu Dhabi Mussaf-fah showroom or others you can see too many complaints, Please followup my complaints and like me too many's.
How people can believe Hyundai even they believe how they can buy because of the behavior of service stations like this.
Disgrace! Very bad customer service. They don't honor warranty. Instead they try to get more of your money. They wait until the car is beyond repair to repair parts under a warranty.
It's not possible to get anyone to answer the phone at the service center and if they do they tell you to call another number. I have been passed to 4 different people to resolve a simple question yet nobody is able to assist hence i still don't have the answer. I think the cars are great value but the service at the so called "Service" center is well below expectations.
7 customer counters, and only 2 are working. I've been sitting for 45 min to give them my car for service . And actually that was my first time dealing with kia motors services. That's will never happened again. It's a mistake I bought a kia car unfortunately. The bad service i ever seen. No one cares about the customers and the employees are doing nothing. Just walking there and drinking tea.
WOULD NOT RECOMMEND IT FOR ANYONE.
Worse service center ever. Really bad customer service. I called in a week ago asking for an appointment to fix my AC. They tell me that AC is an emergency and I don't need an appointment just walk in at anytime and you will be served. I go there and wait for more than 40min and they keep serving other people because I don't have an appointment. That was exactly why I called before for an appointment because I knew something like this would happen. Extremely bad service not professional at all. No one cares. I tried to talk to the supervisor he did not even bother to come and talk. People behind the desks are doing nothing walking around, going and drinking tea. I am extremely disappointed.
WOULD NOT RECOMMEND IT FOR ANYONE.
While service is as expected, they are slow and the location is very much out of the way. If you get lucky that there are taxis when you drop the car off is OK..But if not you may wait 15 mins for one to show up, and then you have to navigate mussafah Never a pleasant prospect.
The cars are good, the service It can be better. The employees are always overwhelmed.
i had driven many cars in my life
visited lots of dealers and repair shop agents
I can say that Kia and Hyundai are the optimum choice of cars now days
and even the service centers world wide offer a great service