Good place
be careful from one service advisor his name is Khaldon, he is not clear, don’t have commitment and rude attitude!
When nobody answers the phone, its a great example of what kind of company they represent. Absolutely pathetic service. No accountability and no ramifications for upper management.
It is literally my worst experience with a service center in my entire life. Please never buy Jeep is you want good for yourself. These guys are fully incompetent, the quality of the cars and the services is terrible.
Very good service and satisfied.
Best dealership in UAE
Helpful staff rt place for ur Jeep can service more vehicle than u expect open buy 0800 close by 1700
They don't answer the calls, 45 minutes waiting
Great service. Knowledgeable and friendly personnel. You can have high expectations for this service Company. It is not a showroom though. For people writing poor reviews I don't know what you expect. This is quality MOPAR service. The primary supplier of your own car spare parts. For those who don't know anything about their cars or about MOPAR, Google it!!
Worst service ever. Spent over 30 minutes trying to buy 3 oil filters, getting sent in all different directions, then they close a half hour early and service people have no way to sell me a filter after driving 45 minutes through traffic to get here.
Very expensive, and very slow service.
Also poor quality work, and lying staff.
I strongly advise avoiding this dealer to save time and money.
Its very disappointed that big dealer dnt have spare parts , my car grand Cherokee 75th anniversary i bought it on feb 2017now 11 days in service centerreason a part not yet recieved!!!!! Bad follow up and even they should offer a rent car for free .
Iam following with them rather than they should update me!!
Its really bad experience with jeep car and service agent..
They should have minus in stars.not even one.
I wished to email you to thank you on my new car but
Dear Jeep Managers,
Im Hussein Yaser Musleh
I bought grand cheroke 2017 Laredo before around 15 days.
But since I bought it I have faced a problem in transmission
Reverse doesn’t always work!
I sent it to Mussafah work shop last Saturday and today I received my car,
My adviser called me to tell that the car is okey and it has no problem but after I received it and within 10 minuets the problem came back again 😒
That means nothing was happened!!!
Im very disappointed 😔
So I wish a serious action will be taken ASAP
Regards,
Good service .. slow process for delivary if crowded
Zero Star
The worst service centre I have ever seen. I never get connected to the service advisor over phone. I have been calling the service centre almost daily for the last 4 days (more than 4 times a day) and the lady says the service advisor will call me back in 15 minutes. He never calls. Till now I don't know whether my car is ready or not. Big zero for this service centre. Respond to the customer. I will never recommend Mussafah service centre.
Paint jobs are bad. My new car's paint began peeling within 2 weeks. Employees are rarely at their desk, the whole vibe is very unprofessional. I went in to fix my paint and they told me to come at a later day because there wasn't enough staff. It was a 30 minute drive for nothing. My jeep was supposed to come with handlebars but for some reason they didn't and nobody knows why, they asked me to pay over 300 aed for handlebars. My Rubicon sticker was taken off after I changed the hood, they also didn't provide me with a new one. Their outer sources who installed the camera in my Jeep damaged my air conditioner and did not do a good job installing. Overall, if it's possible then go to an outside source and not this showroom.
Great service. Knowledgeable and friendly personnel. You can have high expectations for this service Company.
Few service advisor, slow response with no queueing system.
The staff still need to be more responsive and follow up clients request, someone I know left a car for major repair after accident but after almost month staff failed to follow up insurance and to inform us
Not the greatest place for service and over priced
Best service for your jeep
So bad.
In every single thing.
They are either so slow or wait for you to ask for your car. Otherwise, they are not doing anything.
Lies is their thing.
I shouldn't have bought the jeep
1.200AED JUST FOR OIL AND FILTER CHANGE.
THEY WANTED TO CHARGE ME 800AED ONLY FOR THE HITCH AND SMALL PLATE FRAME INSTALLATION!!
UNACCEPTABLE!!
UNPROFESSIONAL!!
VERY EXPENSIVE!!
ACTUALLY, IM EDITING NOW THIS POST BECAUSE I JUST TOOK MY OTHER CAR, THE BIG NISSAN ARMADA TO THE 50K SERVICE, AND NISSAN CHARGED ME ONLY 900AED FOR THE MAIN CHECK!!
DEFINITELY JEEP IS OVERCHARGING!
NEVER AGAIN THERE!
The worest service I'v ever experience in my life , dispointed to buy a jeep after I experience their services, no one pick the phones, no call back when parts arrive, no feedback about the appointments , issues takes long time to solve, advise dont buy jeep to avoid comming to this nightmare.
Very bad work and service .I make my car for service .They can not solve my problem .unprofessional at all.
Great dealership. Finished everything on time and with relative easy. Rated 4 stars for the insane prices for some parts.