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Location :
Added by Jopie, at 15 July 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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10 March 2020
I have filed a complaint at Dubai Police station for this awful rip off. This rip off scheme has to stop. Yall have no shame at all.
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19 February 2020
I always rent from international reputable chains. Because of new year night, all good reputable companies were sold out and I had to rent from fastcar at Dubai airport as we were traveling from US to celebrate new year night in Dubai. After almost one month of returning car, my visa been charged for additional around hundred US dollars and I have not received my deposit of approx 400 US dollars after almost one and half month of returning car. Is there any consumer protection in Dubai? I will request the owner to please look into his mal-practices and refund my deposit.if anybody knows any consumer protection agency in Dubai, please share to save others from inconvenience.
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12 February 2020
The worse car rental company I've ever dealt with, unprofessional employees, hidden charges, bad cars and dirty inside.
I don't know how this people think spending a lot of money on advertising but they don't understand that a satisfied customer is the cheapest advertising.response / report this review -
20 January 2020
I've been calling and emailing but no one answers to get my deposit back!! This is the worst place to rent a car from.
They also reply to only those who put 5 star reviewresponse / report this review -
01 November 2019
Dubai Airport team is far by the best team when it comes to handling customers. They had always exceeded my expectation. They are very hospitable as well. Kudos to the team and to the company for bringing cleaner and newer cars! Happy customer here! :)
Cheers!response / report this review -
20 December 2017
Absolutely awful service. Gave me an extremely old car with only lap belts for a nine seater. We have hired child seats for a 3 and 6 year old. They told me that they had, took the money and on the day they gave me two baby seats, one of which was broken, neither of which fit in the seat belts of the car.
Then when we explained they were broken they told me they had no child seats and these were all they had. That nobody in the UAE puts children in child seats and it is the law!! Which is obviously not true. He said they had no need for child seats so I asked why they were selling them and he said he didn't know I would have to source one myself.
After waiting an hour for this to be confirmed when I had my whole family waiting we ended up leaving with one seat for the three year old and nothing for the other child and then had to pay for more parking to even get out as they had taken so long that they didn't cover.
The next day someone called me to replace the car, as they knew how awful the car was!! They then said they would refund the money of the extra driver and the two cars seats and gave us a better car. That was two months ago. I STILL HAVE RECEIVED NO REFUND!!
After seven phone calls over the following weeks I kept being told it was in my account but just pending. After four weeks I was then told that if I had not received maybe I should check with my bank but that actually it may not have gone through because of thirty dirhams of Salik. As they realised they had not put it through. Four weeks later I call it still has not gone through they have taken off more money and as they never seem to have any supervisor or management there when I ring I have to wait every time for someone to call me the next day. It is a Thursday why is no one there??!!
DO NOT USE THIS COMPANY!!response / report this review -
10 September 2017
One advice if you rented and returned the car pay them all outstanding before leaving and never let them deduct from the deposit because you will be surprised by the hidden charges few days later. For example if gas isn't the same level when returned you will be charge on top of the gas 20%!! Not to mention the suspicious Salik amount!
نصيحة صفي حسابك معه وقت تسليم السيارة. رح يحاول فيك يخصمها من التأمين ارفض لانك بعدين بتتفاجأ بخصميات مبالغ فيها من سالك وبنزين الخ..response / report this review -
30 August 2017
The worst rent a car company I ever saw. I didnt check their reviews before renting the car from them thats a big mistake I been using their service for more than a year and when I went to return the car , they made me wait in the hot sun with my daughter for more than a hour , since they are doing the inspection and once the manager comes with a cigarette in his mouth said that they are going to deduct 200 AED from me for a missing wheel cap which is been missing when they handover the car
After all the formalities , Im still waiting for more than a month to get my advance money (aed 1360) which I paid, to be refund from them.. When I called the company and spoke to the account manager (HATIM) , he said its transferred two days back (which is not true) when I asked him he hang up the phone on me..
TERRIBLE SERVICE ..IM DONE NO MORE RETURNING BACKresponse / report this review -
21 April 2017
I would't even give it the one star if i had the option. The whole company is useless. They have so many different departments and none know the operations of the other. They will expect you to run around and attempt to contact them all individually if you have a problem you want to resolve. Probably a tactic to keep you running around till you get fed up. You won't get any call backs, forget about getting the deposit back, they don't respond to emails, if you lose the keys you won't get a replacement car for days and definitely no reimbursement for the time you have no access to a car.
AVOID THIS PLACEresponse / report this review -
27 March 2017
What a crap company. They used to be good last year now they are so bad. Went to pick up a car that I had booked at Dubai airport. The car was not ready and was told to wait for nearly 2 hours. When I called a couple of days later to speak to the manager someone called Nasir I was told he was unavailable and in the back ground I heard someone with a stern voice saying there not interested and to say he's not there. Obviously the manager did not want to speak. I have also come to know many people now complaining as the owner ha's no money and the insurance has not been paid for a year and all staff not been paid for months. Obviously company is on verge of bankruptcy and is making customers suffer. DON'T USE THIS COMPANY. Especially of your European. They don't care about you.
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26 January 2017
Worst rent a car company service. Faced an issue yet again with them. If you rent a car with them be sure to check every nick or dot or scratch in every in every single inch of the car. Also they expect you to check the bottom of the car as per the staff working there it is your duty n responsibility to check even the bottom of the car however you want. RUBBISH!! UTTER RUBBISH SERVICE!! AVOID THEM I MUST SAY!!
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06 October 2016
Nearly killed us. Did not file the NoC paperwork for entering Oman, so our car was "blocked" and cut out on a roundabout amongst fast moving lorries. We then had to push the car down the road.
Impossible to get in contact with anybody from FastCar on the phone, only non-English speakers. Nightmare company.
And then, when they replaced that car with the one we actually ordered, it came absolutely stinking, with full ashtrays and horrendous stains on the rear seats.
Customer services department then ignore you if you raise this issues.
Lots of other companies out there to choose from, so why bother with these?response / report this review -
22 July 2016
Good service, but take care when receiving the car and record all scratches in the report.
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