Bad experience. They did not let us to take breakfast on the day or arrival saying that when we will check out we can do that. And we can't, but we paid for it anyway. Thanks for nothing!
Rooms are very basic service is bad had to wait for 1 hour + just to get the in room food menu which ideally should be placed in the room before guest arrival. Rest just average or below average.breakfast option not great, no glasses at the fruit juice counter had to wait n wait. Not worth visiting .
Hi Double Tree by Hilton first and foremost allow me to greet all of you management and staff blessed day. .
continue your hospitality to serve all your customers here and around the world. .
You give good services and respect to all your visitors and customers. .God bless. .
The Hotel is okay. Regular rooms are okay but suits are spacious. Breakfast is good but dinner is very limited in terms of varieties. Free Internet. Good facilities.
Very nice and I have been there for work and it's been very good and like the food
When I was checking out , I was told "wait while someone checks the minibar" which felt more like an accusation infront of other customers and then after waiting, it occurred to the reception lady that she should have asked me if I had taken anything from the minibar, Then I was told i could leave , not to worry it would be sorted out, guess what , today I got charged AED26.25 for something I did not take, out of principle I called the hotel and I am told i had taken nuts from the mini bar, the nuts were on the counter when I left the room. I am now waiting for a call back, next time I will take a picture of the minibar content when I am leaving or better still stay in a different hotel.
Good View and Nice Staff over there with thoughtful attentive in every department.
Breakfast was good of variety with a nice atmosphere
The room was spacious with comfortable beds
We would happily return here due to the relaxed atmosphere and the wonderful staff.
Quiet and nice gotel. Good facilities , well equipped 24 hours gym. Good staff . Bad and confusing numbering for rooms , no signage showing level number in front of lifts. Busy and lazy lifts. Bit in general , very good and valuable stay.
A typical Hilton Double Tree concept. In a new to be further developed region. But nice place
I spent two nights here on a work trip and unfortunately my experience has been undesirable. The hotel corridor smelt like petroleum and the lunch buffet I had upon our arrival was quite oily and did not look appealing. There was cake smushed on the floor and the staff did not seem to pay attention to keeping the place clean. We asked for some water and it cost us 18 AED. We had the full board package and couldn’t believe that water was not even included. There was also a misunderstanding between us and the hotel’s front desk when we were about to check out, and the hotel staff treated us curtly and rudely. They did not apologise when they realised that the misunderstanding was caused by some internal miscommunication with their reservation office. I’ve had many experiences at hotels and resorts and I’m sad to say that this has been one of my worst experiences.
Sky up pool area, excellent view of the city.
Stayed at this place from 1st to 3rd Sept 2017. Nice rooms, cleanno issues. People at reception are efficient and friendly. They also have currency exchange though at a very unfavourable rate. However, 3 stars for (i) the room service food is below minimum standard. The flesh of the chicken wings were harder than the bones. Must be old ones and repeatedly heated. (ii) the restroom had a broken dustbin. When we requested to change they gave a even more broken dustbin, (iii) there is only one bar at the rooftop, which is so uncomfortable in summer. You sweat more than you enjoy. (iv) 2 people manning the bar. And they make the same drink so differently. The clan shaved guy seems to cheat or doesn't know how to make the cocktails. Long Island ice tea hardly had any alcohol in it while it's supposed to be a punch of 4 different kinds. When the other guy with beard made it, it tasted so different and more like it should be. (v) they allow access to DT resort and spa facility. But that's a hopping 30 mins drive in no traffic and 1 hour in traffic. Another Hilton property is just 5 minutes drive away. Surprising that they don't allow access to that one. (vi) they buffet breakfast was fine. But the buffet dinner is real bad, boh in terms of choice and taste of food. Strongly advice to stay away from taking half board.
Lovely hotel with thoughtful attentive staff in every department.
Breakfast was plentiful with lots of choice. A nice atmosphere and top quality food in the a la carte restaurant.
Good gym and nice rooftop bar.
The room was spacious with comfortable beds.
We would happily return here due to the relaxed atmosphere and the wonderful staff.
Peace of mind with beautiful views around, specialy at night
Room is great staff is really nice and helpful I did not give 5 stars due to the quality of food at the restaurant and the location
just opposite side of busy customer care
Nice clean comfortable spacious rooms. Friendly and welcoming staff.
Staff was very helpful, bathroom shower drain was too small and caused flooding., but overall a nice experience.
Excellent service
Excellent staff
Excellent get away place
ita a good hopitable hotle