Clemenceau Medical Center Hospital

Location :

Dubai Healthcare City Phase 2 - الجداف - دبي - United Arab Emirates
Added by Jopie, at 07 June 2023

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• Leen Alattar

  27 September 2023

  The worst customer service and patient care I have ever encountered.
  
  I went to the ER two days ago with flu symptoms. The doctor prescribed medicines for me.
  
  One of the medicines he prescribed is intended to be taken once a day at night.
  
  Today, I woke up not feeling well and wanted to know if it’s ok to take an extra pill of that medicine in the morning given that I already took it last night. I called 4 times in 4 hours and they kept saying someone will call you soon and nothing, no one has called me back. Keep in mind that I was stressing on the fact that I am not feeling well and I need the doctor, the nurse or the pharmacist to speak to me but no one was calling back.
  
  An hour ago, I called them and requested to be transferred to the complaints section and no one from the complaints section was taking the call as well. They said someone will call soon because everyone is on lunch break and can’t take calls right now. An hour and a half passed already and no one has called about the pill inquiry or about the complaint. What a shame. A patient keeps calling the hospital for 5 hours saying I am not feeling well, I need to know if I can take the medicine please call back please connect me to someone. Nothing.
  
  Also, I was waiting for a test result from the lab yesterday and it was supposed to be sent to me early in the morning as the nurse and the receptionist confirmed when I left the ER. I ended up following up the whole day yesterday and they only sent it in the evening.

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• Waelito Chehab

  24 August 2023

  I wanted to take a moment to express my deepest gratitude for the exceptional care and support I received during my recent stay at your hospital. From the moment I arrived, I was greeted with kindness, compassion, and professionalism, which made a significant difference in my overall experience.
  
  The entire team, including the doctors, nurses, and support staff, went above and beyond to ensure my comfort, well-being, and recovery. Their expertise, attentiveness, and dedication were truly remarkable. They patiently addressed all my concerns, kept me informed about my treatment plan, and provided the highest level of medical.
  
  Once again, thank you for the outstanding care I received at your hospital. I am sincerely appreciative of the remarkable team and the exceptional level of service provided. You have made a positive impact on my well-being and have set a high standard for healthcare.
  
  With deepest gratitude
  
  Wael

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• Maria Pailden

  07 August 2023

  Absolutely fantastic experience! The doctors were not only highly skilled but also incredibly compassionate. They are not only thorough in their examinations but also took the time to explain everything in detail.
  The customer service representatives were responsive and accommodating, Mr. Hero in particular. He made the entire process seamless. Kudos to the entire team! Their professionalism and warmth truly set this medical Centre apart.

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• Rafat Maarouf

  22 July 2023

  I am beyond impressed with the exceptional service provided by the pharmacy department! Their dedication and commitment to customer care have been truly outstanding.
  
  I initially visited this pharmacy a month ago, and I was already impressed with their promptness in updating me about the availability of my medication. But what amazed me even more was their follow-up yesterday morning I received a call from them even after a month had passed. They went above and beyond to ensure that I never had to worry about running out of my mother's medication.
  Thank you highly appreciated !!!

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• John Kairouz

  14 June 2023

  I would like to leave a review of Dr. Mazen Shaheen and team. A truly world class experience for my family and me. He has taken care of our entire family and our hearts. He performed in depth testing with the most modern methods that gave us all great peace of mind and freedom from fears that we sometimes carry about our health. I super recommend that you visit him and you might thank me for this review :) He is brilliant and caring!

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