Name: Aster Medinova Diagnostic Centre, Burdubai
Address: Metro Station - Near Khalid Bin Al Waleed Rd - Dubai - United Arab Emirates, AE
Telephone: +971 4 509 0400

Aster Medinova Diagnostic Centre, Burdubai is a health, located at Metro Station - Near Khalid Bin Al Waleed Rd - Dubai - United Arab Emirates. They can be contacted via phone at +971 4 509 0400, visit their website asterclinic.ae for more detailed information.

Location :

Metro Station - Near Khalid Bin Al Waleed Rd - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 05 July 2016

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Natty Dias

11 November 2019

I tried calling to change an appointment, but their operators are busy for the last 15 mins. Apparently they are understaffed. I had gone to this clinic two months ago all the way from Jebel Ali. I was made to wait for 1 hr despite having taken a prior appointment. Customer service needs drastic improvement. No wonder their surveys are just one-liners, close ended questions.
HR LL

03 November 2019

Very worst customer service . If there could be a zero rating i could have given that .never go to this clinic as they dont even know what they are conveying to patients .I dont know why such a reputed network has these kind of staffs in their clinic .They wont even consider that we are pregnant .
atleast should follow some ethics at their work .
Zama Consultancy

19 October 2019

Its my humble request dont go this clinic for ultrasound test specially if you are pregnant.

Today, visited this clinic for my wife for ultrasound test. She is about 1 month pregnant now (first child). We reached there @ 8:30 am & finish reception formality around 8:50 am they told me it will take around one and half hour..!! It was very difficult for me and specially for my wife because she is feeling so much dizziness and sensation of vomiting. But any how we told ok at reception because I only have off today plus as all know its first baby so there is one excitement was there inside my mind.

Anyhow we cross the time limit which they have told before (1 n half hour) but there is no any response from any staff. Also they havnt gave me any token So I have to sit there till anyone call me.. I waited as I dont have any option now. I was thinking now may be in few time they will call me, also I requested & told nurse about the condition of my wife.. but she told I will call you just wait (no time confirmation & no information about that how many more before me in que )

Time was going but the staff is enjoying in their way without understanding the situation of patients. It was 2:00 pm (around 5 hour waiting) I beg with them to please finish our process as I am waiting from 5 hours till they dont care about anyone ( SPECIALLY THEY ARE LADIES & NOT UNDERSTANDING A SITUATION OF OTHER LADY IN FIRST PREGNANCY WHO IS CONTINUOUSLY FEELING DIZZINESS & VOMITING) I requested other staffs but they told me that is not their duty!!!

I thought how someone (specially hospital & clinic) torcher a PREGNANT WOMAN like this (specially in UAE) I feel to fight with all of the staffs but thought it will not affect them as of this big GROUP (ASTER) I am a very small person.

So at last they have finished scanning around 3:00 pm (AFTER 6:15 HRS WAITING). The day which I want to be happy was a very worst day of my life.
Jahirrr Dubai

12 October 2019

They really need to work on their service standard .after 11 minutes waiting time on the call (not a toll free) I have to disconnect the line out of frustration since no one pick the call ..surprised to know ..such highly medical network group doesn't have a quality assurance team to monitor their standard.
George Tuscano

16 July 2019

Excellent service ..experienced and very cordial staff and expert . Mr. Astephen was good. his service was also good. nice person as well.
Ahmad Shahzad

10 March 2019

I went for CT Scan and I did that ,but for report they told me after two working days they will send to my doctor and they will call me when it willbe received by them, it's now 7th working day I didn't get any call from either this clinic nor my own clinic where from i have been referred for CT scan this medinova center burdubai. Three times I called to both clinics (all are aster clinics) they are telling that today they will call me any time but didn't get any call .
They are wasting my time nothing else and busy in counting money.

I suggest everyone don't go there for waste your time
Jouhar Barca

04 March 2019

Best diagnostics center with all specialty clinic Always go with appointment. All the departments are very busy. Best doctors are available in all the departments. Lab and radiology diagnostics services are available. Biochemistry, Hematology, Microbiology and Serology departments are available in the center. Most busiest diagnostics center in Dubai. Most of the special tests are available in house
Dhara Ved

26 October 2018

If reviews or ratings could get lower..this would be it.
In there’s a choice you could get your investigations done elsewhere..do it.
My complaints are beyond just waiting and lines and the waiting areas or facilities. Taking an appointment seems pointless as you’re not called in even around the time of the appointment given.
The worst was the ‘bedside manner’ of the doctor, or I should say..the lack of. Specifically the radiologist.
He comes in..doesn’t look at the patient..works on them like someone would come fix an issue with a machine or computer..and leaves.
No instructions..no explanations. Answers to questions given curtly and as shortly as possible. If you’re not happy with your profession don’t take out on your patients!!!
I came here because it was the only other place covered by my insurance. Like I said..if I had an option I would never return here.
Mehmood U Hassan

01 October 2018

I recommend do not ever go to Aster clinics. Being loyal customer from last 9 years they've disappointed me a lot at the time when I needed them more. I suggest everyone not to go there My wife's test was necessary between1 Sep - 30Sep for her pregnancy. Asked for appointment on 5th September now it's 30th September and they keep blaming on other branches.

Will stop all my family and friends from going there.
Chamidu

04 September 2018

Bit crowded but Scanning is done without wasting much time. And name is not Medinova any more.. it's Aster Diagnostic Centre.
Ry DXB

29 August 2018

Some one from your office called regarding an approved Ultrasound appointment. I was on the phone so I missed the call. The person left a number and said to just call back. She did not leave a phone number. However I just called back the phone number on the caller ID. Nobody picks up the phone. I found 3 other numbers from the paperwork given by my GP. I have been calling since 2pm today and trying each number every 5 min. NOT A SINGLE PERSON ANSWERS THE PHONE. Such horrible customer service. It is almost like you do not want the business or the money. Im going back to my GP and asking for a different diagnostic centre.
Umesh Tamang

31 July 2018

hi sir /madam i would like to ask regarding about my x- rye, blood test HIV pre medical for visa medical i have my company offer later under apparel group. right now i have visit visa.is it possible this facility i your clinic?.please let me know as soon as possible.
SATISH REDDY

20 July 2018

I have very sad experience at aster Burdubai branchtoday (20-07-2018 @ 2:Pm) I have visited to hospital for USG scan as walk-In and requested for scan as walk in patient receptionist asked me to talk with consult Nurse as for scan.. I approached her.. but she not at all fit as a nurse She not even ready to listen wat I'm going to say and she very Rude This kind of behaviour doesn't suits at medical services. .. I request authority of aster hospital look at this matter
Angelica John-Silva

28 May 2018

It is hard to deny the fact that Aster does takes the patients complaints and feedback seriously. I want to very specifically thank Mr. Ayaz who reached out to me immediately to hear me out on my review below. He was very apologetic for the behaviour that I had to face yesterday. As assured by Mr. Ayaz, I am looking forward to encountering more positive attitudes at the reception. The follow up calls have definitely changed my rating from 1 star to 3 stars.
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Very rude and unprofessional staff at the reception, they speak in different languages and abuse the patients on the face. The receptionist was lucky (or rather unlucky) in her case that I understood every word of her inappropriate conversation.
Karan Vaya

04 May 2018

Worst medical service in the whole UAE!!! They asked my mom to come for CT scan at 11:30 am for a 12 pm appointment so that "we dont miss the appointment" Now its 12:30 pm already and when I asked why my mom's no. hasn't been called out as its already late the lady on counter said that CT scan is facing "delays of about 45 min" 😑 Wowwhat wonderful service they providepathetic staff with bad attitude. Next time if you have an appointment for ex. @11 am come by 2 pm so that you can save your time.
Haifa Zakraoui

27 April 2018

Bad experience with taking an appontement with the Lab just to get my MRI !!!!!! I ve trying to call the center so many times and no one respond !!! Disappointed and no one cares to call back
This is ridiculous !!
ANGELO NIGLI

18 April 2018

The counter at Mednova Daignostic center should be made one line or to give token to people as they arrive. Since the counter has 2-3 employees, many at times people coming after us get a chance before our turn due to many reasons ( employee at the counter is slow or they have to take approval from Insurance). Making a token system to go to the counter will make things easier and fair to all.

I had mentioned this to the customer service executive who called me to rate the experience a couple of months back, but nothing done till now.

Hope with this review some changes can be expected.

I have edited my review from 1 star to 4 star as Aster customer service has taken my suggestion seriously and for calling up to inform the same. Ms Nirupam ( I am sorry if I have mentioned the name wrongly) follow up is very much commendable! Will give 5 star once the suggestion is implemented.
Anjali Nair

02 March 2018

very good doctors and staff are very helpful.they try to do their best but needs more space
Sahana Sahan

02 March 2018

My experience with Aster has been very good.I was in pain and they considered my request and gave me an urgent service. Great efforts and Thanks a lot
Ahmer Jalal

26 February 2018

26 Feb. 2018

I must say that Aster takes the feedback very seriously. As soon after I posted my below review, I was first approached by a gentleman named Manu, who apologized multiple times for the experience and went extra mile to assist me in getting the much needed MRI appointment for the next day. Later the Clinic Manager Nurpur followed up consistently to apologize and assured her cooperation all the way. We agreed that the customer service standard needs to improve in many ways, like attending to calls at clinic cannot be taken for granted by who ever responsible and specially the indian lady sitting next to reports collection desk at the Diagnostic reception (forgotten her name but will update here soon) lacks basic mannesr, is terribly rude and non-cooperativeit’s an absolute nightmare to deal with her horrible attitude. Furthermore, I suggested Nurpur to have their contact center book MRI appointments as well and let the clinic focus on their everyday responsibilities.

Anyways, I would like to mention the wonderful experience at the Aster hospital, Mankhool. Starting from the reception till the moment you walk out, you feel really special and taken care of! Not to mention, my sincerest compliments for Nurpur in assuring to convert my 1 star experience to a 5 star one with her positive attitude and right customer handling skills. Keep up the good work Nurpur!

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24 Feb. 2018

I have been calling Aster Jubilee clinic’s direct line (04)5090402 since thursday for MRI appointment but no ones answers it. The call center keeps apologizing that they can’t book MRI appointment and I need to call the clinic directly. I also got a promise from contact center agent that he will mak sure that I get a call back but nothing so far. This is as pathetic as it can get!! I see almost 100+ reviews talking about the poor experiences related to Aster’s communication but it obviously seems that no one in their management gives a damn about it or does not care!!!
Triveni Trinath

25 January 2018

I had been trying to take an appointment for MRI scan via telephone. The person in the reception told me that I have to call in another number and gave a direct number 04 5090402. I had been trying this number numerous times. The ring sound is heard but nobody is picking. Sometimes it is engaged tone also. there is no online appointment system available. How much time should the customer be holding the phone for your staff to answer? In case the centre is very busy, adequate staff is to be placed. Not keep the receiver outside or keep disconnecting the calls reaching them. Totally annoyed !!
Bhawana Sahu

31 October 2017

Regularly visit to this place for my sonogram you scans. The place is usually crowded and prior appointments are recommended. Advise - Don't forget to get your doctor's prescription from the referring doctor and come earlier than your appointment time. You'll have a hassle free time. Parking is available for Free across the road, with Aster transport.
Anu Benny

22 October 2017

Very dissappointing even after calling for making an appointment for an Ultrasound they said no need of the same n a walkin is possible from 8 to 12pm except Friday for a lady doctor.. reaching the diagnostic centre and then they say appointment is required

Very bad experience

Good effort!!!!

The immediate action is highly appreciated and my ultrasound was done without any hassle.

Thank you team aster and Zeenath.
Rameez Raj

22 October 2017

Nice hospital with a very good staff and facility,well mannered and equipped. Even with a hectic schedule my scanning was taken care of very smoothly.
Excellent service.
Nuwan Perera

14 September 2017

As an update regarding my previous comment, I received a call from Aster representative Nupur who handled the problem professionally. She apologize for the inconvenienced that have caused me and explain the situation further. It was a good conversation that I wish all the staff in the reception should follow her steps in dealing with patients.

Moreover, with her good conversational skills I was convinced to give it another try at their sister property (Aster Hospital Mankhool) where I have been assisted professionally. The visit was hassle-free, treatment is very comfortable (during my MRI, my country local music has been played all over the room that gives it a personal touch). Thank you to Napur and Ann for the exceptional service.

Terrible and very poor customer service!

I arrived 10 minutes late on my 09:30 am MRI appointment due to parking issues. As I approach the reception, I've been told regarding my delay and that my slot was given to the next patient, which I have no issue at all. So I ask for the 10 am slot as I have been told that the schedule is every 30 minutes. However, the reception told me to wait until 12 pm with no guarantees as I will only be assisted if a person with an appointment will not show. This is the time that I let go of my patience, first I came late because of parking issues, wherein you need to park your car at the not so opposite Ascot Hotel (A parking notice will be seen at the building entrance of the Aster Diagnostic Centre). Second, the staff are extremely having poor customer service, they speak their own language, no eye contact, giving unreasonable solution and having a very rude manner on handling the situation.

So tell me Aster, are appointments been overbooked? Are walk in patients a priority rather than those who have appointments? Based on my experience I will never return or recommend anyone to visit your Diagnostic Centre. Totally waste of time.
Nishi Shaji

27 July 2017

Amazing staff. Even though it is crowded, they all r trying their maximum to help and satisfy their patient needs. Appreciating their efforts.
Mahmoud Kazamel

16 March 2017

Well, when u enter the place u got the feeling u are visiting charity. But i red all previous negative comments and i can say it's not fair, what are you expecting from clinic offering you the have price of anywhere else.
Actually the stuff trying to do their best to satisfy the patients.
Apple Villegas

07 February 2017

Giving people wrong information about clinic schedules. When I called earlier for a walk-in they said come at 8am. The next day I came at 7am to ve the first in line then they told me that doctors usually come by 9am. You people should know how to give the correct information to patients because most of us have jobs to attend to.
Waleed Saeed

29 January 2017

Your turn will come after 2 hrs, priority will be given to malayam only.. dont know when ur name will be called and you will be busy somewhere else.. Nurses will always ignore you to avoid your queries. I think managment is incompetent.
Roshan T

17 December 2016

starting from the reception desk to all the counters near the doctors, you can find a group of people (am not mentioning 'professional') chit chatting each other. Even if you ask a question or doubt they dont care or wont be having any eye contact with you. i was in this place for the check up of my pregnant wife. The gynec send her to do the USS. The doctor who was doing the USS had an illiterate attitude. After the scan done the Male staff in front of the counter instead of helping he was busy on whatsapp. For you people to understand, we are not coming to your hospital to have your free service. Ultimately customer service and care very very bad. My wife completed her pregnancy period in one of the other medical centers in Dubai. I suggest all of these staffs in aster should go to any of these medical centers to learn how they behave and care their customers.
Rating : 0/10
Neela Sree

12 July 2016

Terrible please don't go there. A bunch of people at the back of the counter has no clue of what you want and what they do. I called for a copy of my CT scan and they said it's ready please collect. When I came they had no idea about it. After 5 minutes discussion with 3 staff one lady came asked MRI or CT. still waiting to get my scan copy disc. They just not bothered and giggling and chatting with their colleagues. And yes all in their phones too. not recommended at all.