Name: Apple Mall of the Emirates
Address: Mall of The Emirates - E11 Sheikh Zayed Rd - Dubai - United Arab Emirates, AE
Telephone: +971 800 04441819

Apple Mall of the Emirates is an electronics store, located at Mall of The Emirates - E11 Sheikh Zayed Rd - Dubai - United Arab Emirates. They can be contacted via phone at +971 800 04441819, visit their website www.apple.com for more detailed information.

Location :

Mall of The Emirates - E11 Sheikh Zayed Rd - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 04 January 2017

Monday 10:00 AM – 10:00 PM
Tuesday 10:00 AM – 10:00 PM
Wednesday 10:00 AM – 10:00 PM
Thursday 10:00 AM – 12:00 AM
Friday 10:00 AM – 12:00 AM
Saturday 10:00 AM – 12:00 AM
Sunday 10:00 AM – 10:00 PM

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Aina More

30 April 2018

Awesome generally very busy at all times. Had a protection screen incorrectly fitted wasn’t too pleased about that. Had to return which was a long journey.
ROBERT STABLES

17 April 2018

I was very impressed by the service provided here, customer care was excellent and very helpful in helping pick the right product.
Sam Mazzotta

16 April 2018

Worst apple store I have been to. I am an avid apple customer with every product. Just bought an iPhone X and the customer service from this store is appalling. In every sense from sales to both service. Drastic changes need to be made here. Wish I actually bought Samsung product now. Really really disappointed. Apple please sort it out! Dubai should be as good as it is in the US and UK
Salem Shami

08 April 2018

I great customer service from Apple in there store, they fix my laptop issue. The guy was nice I did not have to wait for long time for him to come and he finish the work in really short time.

I also had a great service from them with phone call when I called them to delay my appointment for 15 minutes.
Abdulla Kazim AlKendi

29 March 2018

Worst customer service. I enter the shop and no one bothers what I want to buy. Eventually I get hold of someone only to be rejected as it's not her section. I was told to look for blue shirt persons which is very general even with a small Apple logo on the upper left front side of the shirt! Some visitors are wearing very similar color shirts and I have to look at the front of the shirt to recognize an Apple employee. Even so, some employees are wearing a jumper/fleece which makes it impossible to identify them as employees unless you ask them directly. Standing for 15 min and still no one approached me. Worst service when compared to other Apple stores such as the one in Malmö or Sydney.
Aravind Padmaraju

20 February 2018

Best place to buy Apple products.. I am fan of Apple watch. Fully satisfied with apple watch 3
Monga Gs

03 February 2018

Horrible post sale serviceyou go to the mall of emirates Apple shop in Dubainobody will attend..if you somehow manage to meet, they will say take online appointment and comeyou call for appointment, will get appointment after 1 week as they are all bookedyou go after one week, again keep waitingonce your turn comes, they give you a ticket that you can give phone in one week time for repairyou again go to deliver phone for repair, they ask for appointmentyou wait and wait as all are busythen you give phone for repair once turn comesthey say you will get information in mail in 2 days time regarding phone repair5 days pass by but no information in mailwe give call in store but no one picks uptry multiple times but no one picks uprepenting that why we took phone from Apple.. extremely unsatisfactory after sale servicessame experience when we tried for repair in India store
Mansour Alajmi

23 December 2017

Apple is the best electronic stores ever, it's give and serve the customer with the best and high quality of electronics like, phone, personal computer, smart tv. Etc. I really like it because they know what the customer need and what he looking for.
SOLO TRIPN

17 December 2017

Very helpful staff once you make contact with on of then.

Its a big store so can be a bit hectic to touch base with some one but once
You do they staff are helpful.

Ask for Mark and Adil support from those guys 👊🏽
Pinn Accle

20 November 2017

This is the future of electronic retailers Design. Awesome open place where you can use all the devices , you can get good information.. there is a good place to sit and relax. Live Atmosphere is live tree and wooden simple design. Very good experience..
Nidhish PS

31 October 2017

Apple has another home run in the design of this store. I loved the vintage point that was created for great photo shots while having a look around. I read many 1 star reviews here which I don't think they are fair. There has to be a clear divide between the beautiful location of this store and the after sale services provided for customers. So my advice to all of the customers who had bad customer service experience to use the proper channels to voice their complaints
Khau Galli By IP

23 October 2017

I am a apple fan they sell best products . They are very friendly they behave to the customers in an way as if they are best friends from childhood
Ali Al Rahma

12 October 2017

Great customer service, including the Genius Bar, and beautiful store design.

What most negative reviewers don’t understand is that they can’t get support on the spot when Apple is huge and has so many products to support. Apple would love to offer immediate support in-store but there are too many people coming in at once. The only viable and efficient solution is setting up a Genius appointment online, and when you go to your appointment on time you will be served very well, as I have a few times.
Benjamin Dennhardt

14 September 2017

Went there today as my new iPhone has a hardware defect. I found a friendly sales person but the only help by apple is to wait till a next appointment in 2 weeks to get any help at all. So I will trash the iPhone and return to my nice Galaxy
Sameera Sampath

02 August 2017

very friendly and nice supportive team. they are in great understanding about customer requirements and trying their best to solve matters.

that was my first visit to this place and i'm fully satisfied about their service
Alex Lynn

19 May 2017

Staff are unhelpful as with all Apple Stores, all they do is stand around chatting and organising appointments (which are always terribly inconvenient). I went to the IStyle shop in the mall and they were able to sort out my phone in 15 minutes. No one even bothered to suggest any help in the Apple Store, or even take a quick look, which turns out is all they needed to do.
Zsolt Siklodi

08 May 2017

Very rarely do I leave negative feedback, but on this occasion I am very disappointed with the level of service received from a premium brand like Apple. Looking at their feedbacks there is no acknowledgement of the negative feedbacks received (why would they, they are Apple).

Have been an Apple customer for over 10 years. My iPhone 5S is less than 3 years old, but out of warranty. 10 days ago it started playing up - switching off randomly. I thought it’s a one off issue, but as I was in MOE it did it again (having 88% of battery life).

Being in MOE and Apple having a shop I wanted some advice as it’s not great being without a phone when it’s urgently needed. Explained the technical issue I am facing and he asked me to book an appointment - which I am familiar with and did not expect an exception. What I did expect is some help turning my phone on. Pushing the top button did not do it, but he didn’t even try that. Again, he referred me to a technician for tomorrow. This test would have taken 6 seconds. Second quick thing to try, push top and menu button to turn it on. He didn’t try to help was just repeating the same old information, book an appointment and come back tomorrow. Sadly, nowadays thinking on your own two feet seem to be a challenge.

Did explain to the agent, that he could have tried this and all he said ‘it’s working what’s the issue’. I guess some people never learn …

In hope that Apple will up their game … one day :)
Meytha Ahmed

03 May 2017

It's good but hard to find someone to help as it's really busy place. If you want to talk to customer service aka Genius Bar make sure you book an appointment or arrive early morning to be added into the queue (go to the back and you'll find someone who takes the list)
Iannis De Salvador E Lima

27 March 2017

As a 10+ year old customer, I must admit Apple is no longer the same. It has clearly lost its shine!!!
I was 5 min late for an appointment today and because of that I had to wait for another half an hour. Had I been on time, would I be helped at the booked time? Not at all, according to previous experiences.
The good habit of putting client first and providing an outstanding customer service clearly does not apply to apple anymore. In fact, if instead of waiting (and ignoring the fact that my wife was using an old phone) I had asked for the closest appointment available, I'd have to wait for another WEEK at least.

From great to a nightmare in a decade.
Nizar Swailem

11 January 2017

It's great to finally get our Genius bar in the city. The team is as knowledgable and efficient as you would expect (if you've interacted with other Apple stores around the world). But make sure you have an appointment before going. There's no special treatment extended to anyone (unlike many other places in Dubai). The line on a weekday could lead to wait of 5-6 hours as a walk in. So get online, and you'll most likely be in and out in less than 30 minutes.