Name: AGMC - BMW Dubai Showroom
Address: Sheikh Zayed Road - between Interchange #2 and #3 - Dubai - United Arab Emirates, AE
Telephone: +971 800 2462

AGMC - BMW Dubai Showroom is a car dealer, located at Sheikh Zayed Road - between Interchange #2 and #3 - Dubai - United Arab Emirates. They can be contacted via phone at +971 800 2462, visit their website www.bmw-dubai.com for more detailed information.

Location :

Sheikh Zayed Road - between Interchange #2 and #3 - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 18 December 2016

Monday 8:00 AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PM
Wednesday 8:00 AM – 8:00 PM
Thursday 8:00 AM – 8:00 PM
Friday 4:00 – 8:00 PM
Saturday 8:00 AM – 8:00 PM
Sunday 8:00 AM – 8:00 PM

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Abhilash Indrasenan

30 April 2018

Please do not fall prey to their scheme of cheating customers using the term service contractinclusive etcwherein they promise you all nonsense like oil changes ,brake changes etc ,but in my experience they are just taking away your money and every thing else as what they sayeven if your brake starts making noise unless the mileage due which they initially set at the time of brake installation is covered the chances of getting it changed is like climbing the Everest!!!Oil change next on their list don’t plan your trips according to what you require if you notice that your car might exceed the due to change oil limit before your next trip don’t worry they will not change it until the msg due comes either drive it around them until the msg appears and hand over the car to them or continue driving as per your plan exceed the mileage screw up the engine they would of of course change the oil for you if your contract exist and then be ready for heafty bill to change the engine probablyRidiculous isn’t it at least for me it wise!!!😡😡😡Sorry AGMC did have some good experience with you as well but never again with this contract business where I pay for your convenience
Momo K.

29 April 2018

I don't get the point of AGMC requiring an appointment for bringing in the car if you make people wait for 45min until a service provider is willing to talk to you. As an excuse you get “we are very busy”! I mean I made an appointment so everything should be planned to that. For a simple service (1,5h job) the car should stay one day there according to the service advisor and for the pickup I had to wait again 1hour.
My service provider was a nice person but I think there is a lot of room for improvement regarding time and work management. Also simple UAE hospitality like some water or coffee should be available.
Shreyas Gopal

28 April 2018

Good showroom, the staff are very good.

Came here after the poor service at Mercedes-Benz. Love it here. Great test drive also!

Amazing service!
Ahmed Zee

22 April 2018

Very bad experience with bmw customer services.
Never give back your vihacle on time.
They don't have parts available in dubai everything.
Just give them vihacle and for get it..
Zero out of 10..
Very bad..
Sharada Harikrishnan

19 April 2018

Excellent service ! Special mention and full credit to service advisor JOY. She was pro active, always keeping me updated on the status of the service. She made sure I receive the car before the scheduled completion , considering the kind of repairs / replacement the vehicle required. It is the after sale service, dedication and sincerity of employees like Joy that makes u put your faith in the company because u know once u buy the car with Agmc the vehicle is fully taken care by employees like her.
Thank you Joy !
Aus Alzubaidi

11 February 2018

The ticketing system is not very efficient. You tend to wait for a long time. The staff is not very welcoming or flexible. I did mention in more than one occasion to simply leave my car and to get a call from the supervisor to update me about the schedule/maintenance but they said that's not allowed, you have to be there in person, unlike other agencies in Dubai.
Johan Swanepoel

09 February 2018

This is the home of a five star product.
Both in those with four and two wheels alike.
Sheer driving pleasure.
Keval Gami

07 February 2018

BMW AGMC.

The official BMW Group importer for Dubai, Sharjah and the Northern Emirates.

AGMC entered into its 40th year in 2016 and looks back at all the great milestones and achievements over the past four decades. For over 40 years, AGMC has delivered premium automotive products and services to its customers as the exclusive importer for BMW Group cars and Motorrad in Dubai, Sharjah and the Northern Emirates.

Established in 1976, AGMC has now become one of the most important markets for BMW Group Middle East. In 2016, AGMC were recognised as the highest selling dealership globally for Rolls-Royce.
Joe

10 January 2018

I don't like the attitude of the staffs even after pree appointment I waited more than 30min and no one offered any drinks unless you ask. While delivering vehicle they did not ask any identification
Benoit Point

20 December 2017

Osama has been very professional and handled the matter in a quick and efficient way.
Benoit
Alex Stamate

17 December 2017

Nice, clean, professional. Best place for your BMW ;)
Abdulrahman Alfaqieh

22 October 2017

Very nice place if your planing to buy a New or Used BMW. Unlike AGMC Dubai, it is not crowded and sales people are very welcoming and friendly. Motor insurance is also available for pre owned and new cars. Recommend for peoe live in Sharjah,Ajman Um Al Quwain.
Soufiane KHEYI

20 October 2017

Good service center. Little issue is for dropping the car and collect the car. There is no official system to deliver the car the day before and collect it out of the working hours. It is possible to do but not straightforward.
Also if you drop the car the day before, the car could stay in outdoor parking.
Bizz 2Go

13 October 2017

Service is Horrible. I prefer Honda 10 times better. BMW is just a name. You have to make appointments before meeting someone. And if you are a walk in customer, they make you sit and time passes, they sometimes forget someone is waiting. You have to go back and remind them. What rubbish is this. They have to change their system. Otherwise people like me wouldn't visit or purchase a car with such lousy service.
Ramesh Kumar

09 September 2017

Very good customer service warm welcome extended by the sales people. Highly professional and trained staff.
Mohamad Jamil

18 July 2017

They are crooks. When the car is under warranty, they do nothing. Immediately after warranty is done you discover that important jobs have been left out. Like timing belt and water or coolant leak. On top of that, their cars depreciate very fast that your 250 thousand investment will vanish in three years. Ah yes, their maintenance is per hour and cost 520 an hour. This is more expensive than Porsche. Last time I would ever consider a BMW or this showroom service center
Ziyad Mahmoud

03 April 2017

I was very suprised by the service from bmw. Every time my car was serviced it came out stained internally even when I specifically highlighted that this had happened before. I asked for earlier stains to be removed but I had no response. Last time I took it in for the door lock and ac system to be replaced. The team dismantled the door and simply ruined the inner side of the door handle. It took 3 weeks for the piece to be ordered and it is now being replaced along with a service that is required. After the entire AC system was replaced with lock and battery at a total cost of 11000! i dont feel that the AC has been renewed and i also have some new issues that have arisen when the car stops and starts. It feels like it loses power or connection to the battery. Very very dissapointing and a real shame because I enjoy driving a bmw but I will not buy another one in the future due to the below average dubai servicing setup.
TheMaxbets

19 February 2017

Service of the car was good,but one small issue still there(cigarette lighter not working)and keeping promises like sending a simple email looks like its really hard for the AGMC adviser. After the service ,they call me from customer service to ask me about my experience , i told them that my cigarette power its still not working so i cannot charge my phone and that im still waiting for the email after one month they promised me that i will get a call plus the email from AGMC to solve the problem! No call and still no email!
Tanuj Damani

08 February 2017

AGMC as a company is very bad. As a customer who is promised an unlimited service contract, AGMC is constantly trying to charge us and similar customers for items that are usually included in the contract. They try to make money in ways that are unbecoming of a brand like BMW.
In addition to this, the wait time for seeing the service advisor is long regardless of if you have an appointment or not, along with this the wait time on receiving the car is long.
Having dealt with various service centers in Dubai, AGMC is the worst.

AGMC also has no clue on how to fix a car, if you report any problem they are almost never able to solve the issue. We had a reverse light issue for a very long time and we had a problem with the boot door not closing properly. It took them some 5 or 6 visits to fix each.
Only once were they able to fix our problem quickly which was basically linked to a battery change, they lucked out! Because I knew we needed a battery change, just didn't expect it to be linked. Very poor service overall.
Im hoping the management fixes this (I have been seeing some signs of improvement)
Alena Medvedeva

20 January 2017

DON'T BRING YOUR CAR HERE!
Took my car for a service one year ago. The supervisor recommended to open and check the engine as I brought my car 5000 km later than I supposed to. Since then the engine started to vibrate every time when I turn it on and start driving. I came back to BMW every 2 months and paid again and again to figure out why my car started to vibrate after the service that was done and what happened with engine was opened. I HAD to paid over 1500AED for those check ups!!! No answer Finally fixed my car in one of my friend's garage last week. Will never come back here again.
Renan Monteiro

25 December 2016

Don't bring your car here! You will be treated like nothing for a reckless staff. I had to take my car there after receiving a message saying that due to a engine fault the car should be serviced immediately. After waiting 20 minutes for a "supervisor" I asked the same representative who opened my file how much longer it would take. I got a " You don't have an appointment and have to wait" as an answer. Asked again an estimate time and who was the representative that would take care of my case, had as an answer " I don't know". Asked him " can you get me such information?" . Answer "Yes". But he simply continued going on his paperwork until I was called.

BMW AGMC never more! Never consider bringing your car here!