The experience was bad from the beginning with this shop. The owner of the shop is really rude and let people get in front of you not respecting te queue just because he knows them and after several people complained (this after you had already paid obviously so you got no choice to just leave and go find another shop). Also they tried to give me cheap skis when i paid for premium ones things just got worse and on my second day with the skis one of them just fell and i couldn't use it again. Had to go down with the skis on my back to go in the shop and ask then to change them. Again the people in the shop were extremely rude and took me a long time to finally solve my problem.
In the end I decided not to use their skis for the other days I stayed here. Found another shop just above this one, which is much cheaper and employees were super nice and attentive.
I do not recommend this shop at all. They try to trick you in every way possible. Besides that they are extremely rude. 0 for customer service.
Best ski rentals inside Andorra.
Best know how inside the place.
Great service, equipment matches the price, and location, location, location
Excellent service, did not have the exact model of skis I preferred (offpiste), but very good ski assortment. Efficent and easy return (5 minutes)
Request a receipt for repairs to snowboard so I could give to insurance company. It's been 2 months no & I have not received it.
El material de altísima calidad. El trato excepcional: nos regalaron un forfait que habían dejado otros clientes, nos permitieron añadir un día más de esquí sin cobrar el suplemento y nos devolvieron el dinero cuando no se podía esquiar. Todo con un trato exquisito. El más recomendable de Encamp.
Helpful staff and very efficient. Always get my ski equipment and have never been disappointed.
Rapidez y buen material a pesar de haber escogido la versión económica. Estuvieron todo el rato que necesitamos hasta encontrar las botas que nos fueron bien.
Repetiremos
Très bien. Bon accueil. Bon matériel. Personnel agréable. A conseiller.
Totalmente recomendable el alquiler de material en Pic Negre en Pas de la Casa. El personal de la tienda fue muy amable y bastante eficiente a la hora de proporcionar el material sin demoras y esperas. El equipo estaba casi nuevo y de muy buena calidad aun abierto escogido el nivel básico.