Choppy Wifi, aweful customer service, very over priced for the low quality and value of services provided.
I paid for sim and router at the beginning of April and on 5 April 2024 formalised my request for a refund because the same had been paid for twice. I was given reference number CS6001433 and was told within 7 days, a refund would have been processed. Ever since l have been lied to and today is the 29th of April 2024 and still waiting. Very unfair
They have now introduced 15days time span to pay-as-you-go packages and only 15days rollover. Cheating people of the luxury of time to use their usual packages and now being cheated.of data and having to renew pay-as-you-go monthly or less ....defeats the purpose of pay-as-you-go.
Terrible, terrible service. Its been a week since I reported a fault no technician has been sent to resolve it. Everyday the call center says a technician has been assigned he call u today. Awful
I definitely need zol service, on my way to aquire my liquid home.Tried and Tested .I am convinced to aquire my own package
Amazing Staff and Personal. Friendly and supportive. Faster service delivery
ZOL operators are rude.I think you guys over advertise your "efficiency" we end up expecting good service yet its just plain old flat like any other.I spoke to 2 operators hoping for assistance i.e Tinashe and just now Faith. i do hope i will get help after the promised 15 minutes which the "other dept" was suppose to respond
Great team, awesome service
Best ISP in town. Keep up the good work guys.
Impressive and the venue is also good looking.
The place has given impressive reports through staff professionalism
Best internet service in Zimbabwe
You deserve Free WiFi - generally
Need fast and reliable Internet and Internet based services? ZOL is the place to go.
Web support NEVER responds. And the call center never answers. Just listen to some depressed bloke trying to sing.
Dealt with a lovely man called Charles.. Outstanding customer service, such well trained stuff!! Would highly recommend this company to anyone. I live in the United Kingdom and i wasn't expecting such a top class service in Zimbabwe, very impressed. Thank you :)
Really good service. I came in looking like an idiot (as always) but the security guard didn't do that freakishly annoying thing where he follows you around, waiting for you to steal something. The guys talked to me very politely, not talking down to me at all. The service was good because you walk in, sit on a very comfy and home-like couch and then they attend to you. The couches are nice because they feel experienced in entertaining company. The downside is that they're kinda slow when it comes to the initial service, made me almost leave thinking they were never gonna come. Overall, it's a very good tech assistance office with a decent look inside. the posters are quite entertaining. Good job ZOL