I recently purchased a Tsonga Sjabulo Denim Spazio Bag from Dullstroom Outlet. It was 17th December and on 20th December I was on my way back to Jhb when I stopped to fill up and get some drinks - my bag strap snapped on both sides. I have been purchasing Tsonga shoes and bags for over 5 years and yes, this is the first time that I've experienced a faulty manufactured item, however I have emailed customer services twice (21st & 22nd December) and have had no response. I have attached a photo of the bag as well as the purchase receipt - R2299.00 and the bag lasted all of 3 days. Can someone be courteous enough to respond to my mail.