For a Wellness Centre, first impressions are bad. The secure reception area , the only entrance, would be good, except for the fact that it stinks of cigarette smoke, noticeable as soon as you open the door. I have had asthma attacks and coughing fits on several occasions when I have been forced to walk through it. I would be unable to sit there.
(Depending on who is on duty, I sometimes manage to bypass reception by having a side gate opened for me.)
The therapist I see it great. But running the gauntlet to get access to the building is an unpleasant experience.
CILTSA 2019 Women In Transport Workshop