Please upgrade your email system if I send something from google to you it should be instant
Absolutely rubbish service. This is a super swak place.
Been sitting since 13:00 it is now 15:44; absolutely no assistance. It's apparently too complex!
I would like to thank all the staff that is working at the Ashlea Gardens branch. I went in on Sat - 28.10.2017 we were helped promptly and in friendly manner. I was told that my case will take 21 days for all changes to be done, but within 3 days it was done.
Really appreciate it.
Went on a friday 13:00 to do my returns. Took about 2 hours. Waiting system works pretty efficient
Been here a few times and sometimes I got great service and other times the complete opposite
Service slow to non existing some times the aircon works other times it does not. Shortest visit 75 minutes longest 170 minutes and not by choice either
Open on a Saturday , even just for half day come on ! Where is the logic ! seriously , if a majority of people work from 8am - 5pm where do they get the time . you are a civil servant , not once have i seen any quality of service or the want to provide solutions. Like do you even try . we dont have the luxury of choice . We have to come to you . the least you can do is actually provide us with better service.
Can't really complain about the service. Been there 3 times in the last year, with regards to my employer screwing up on tax codes and my tax number being deactivated. Once you get past the queue and waiting for a booth to open (go early, obviously), the staff I have experienced were top notch. They knew what to do and I never left without getting my issue sorted one way or the other.
PATHETIC Just waited 29 mins online to get a TAX Number when the guy answered he was beyond rude I asked him his name and his answer UNDISCLOSED when I asked him his name again he said I can use the case reference number HE WILL NOT DISCLOSE HIS NAME I then told him that I want to lodge a complaint and that our tax money pays his salary his answer YOU WISH IS THIS REALLY THE PEOPLE SARS WANTS WORKING AT THEIR CALL CENTRE unbelievable
This branch has its days. Been coming here for some time now. If you arrive before 10pm you might rate their service as a 5 star, but after midday you bound to be treated with the worst service ever. Seems like the staff members have pilled up enough frustrations to just not care. This is like any other SARS branch what makes it stand out it's that not too many people get to come here like in CBD Pretoria branch. Hence the lines are bearable
But still the service can improve like any government department.
worst experience ever, went there three times for the same thing and still haven't been helped. The staff is rude and their manager couldn't be bothered with your issue.