I just received the worst customer service from your reservationist called Thabo!!! Shouting at a customer when is not the way to go. We as a company make regular bookings and to be treated in such a fashion is distasteful. The next person ( Micaela) I was put through too apologised for her colleagues behaviour but soon showed her lack of patients as I made a booking with her and also started raising her voice at me.
Absolutely disgusting!! The shower was fested with worms, the towels were smelling so bad and the drain of the shower was smelling too!!
I will never recommend this place to anyone, I checked out immediately when I discovered the worms
Great room service and quick stuff to attend to guests ♡
Spacious rooms. Convenient just across the gateway shopping mall.
It's a perfect place but the cleaners when they leave your room it always has funny smells
Close to musallah and gateway shopping mall hallaal food convenient
Great Presentation facilities
Decent lodging for the price. Very clean and close to Gateway.
A lovely place to stay, staff very welcoming. Situated in a a great location, safe and secure parking!
Staff are well mannered and always ready to assist. At the reception desk the staff provides you wth all the necessary information, without you enquiring.
The room is decent size and very relaxing and private.
So convenient right at Gateway Mall entrance. Small room but adequate & nice & CLEAN
Nice and neat place
Not great at all. Room is musty. No kettle in room and the air-conditioning isn't working too well for Durban weather. I would not come back. Staff are friendly, but only because it would seem they have been subdued by constant complaints. A gentleman checked in shortly after I did. His room is still occupied so he seems stuck without accommodation 21:00 at night
Great place if you spending the night. Centeral in the umhlanga area and quiet. Didn't have any problems here
Its convenient and good value for money