Hi,
Generally the standard is kept emaculate and I'm still impressed except very little odds due to poor communication.
1. Shower tap has wrong directions of cold and hot water and I showered with cold water. No prior communication about this until I asked. I took it light that the hot water was depleted as they might had many customers.
2. In a dinning room, I selected menu but I was served with different items without consulting me. When I asked I was then told the other item was out of stock. If I didn't ask, what then?
Lack of communication. It is not good to compromise my rights as customer to please the service provider with my money.
3. The bed side lamp's bulb waŕs off; I had books to read including my bible but illumination was inadequate.
3.1. Again if I didn't bring my bible along, I'd not read it before I sleep. Culturally, the Protea Hotels were keeping bibles at disposal for any interested client to go throw few verses before going to bed. Perhaps was only this room 142 of landmark Polokwane. Still they became aware when I complained about bulb which was out of order. I didn't raise a concern about a bible I had mine.
Thanks
Noko WM.
Just 3 stars. Absolutely nothing wrong with it. Just not up to the outstanding quality of the rest of the Marriott - Protea group. It's still really great value for money.
Staff all friendly and helpful. Rooms nice. Hotel well appointed. Worth staying.
Good accommodation for overnight trips. Has restaurant for breakfast & dinners, free wifi. Good service all through
Very good service, clean and comfortable room. The bar needs to serve cocktails though, and the rooms need more channels on the tv Would definitely visit again.
Service is friendly, food is good. The internet is slow and the bundle that you may use is very small. Cellphone reception very bad in this area.
it has great facilities for conferences and meetings
It is a nice place to have peace of mind and to re energise yourself
The service at reception was very good. The staff is friendly and courteous. The rooms are cosy. I'd recommend it to anyone.
Its cool and nice.you can enjoyed together with your family and friends.
Clean and comfortable rooms. Easily accessible because it's on the highway. The restaurant is cozy and they make delicious food.
It was the first time but definitely not the last time! Venue for my farewell looked amazing and the food was excellent.
Beautiful rooms. Service was awesome. Breakfadt was freat too. Thank you
Great prices for rooms great menu I am not evin mentioning the happy
Quiet place for people who want to relax
Good hotel, good price and good service
I have been there and enjoyed every moment of my staytheir food is awesome.
I'm having such a horrible experience here at Protea Hotel, Marriott, Polokwane. Its 23:25pm, My crew and I should be sleeping now but since we got here around 19:30pm there is an event and they have been making so much noise, screaming, clapping hands, etc. My room its just next to where there event is happening. And whats worse is that I asked the reception what time will the event end, so that i can wait for them to finish then be able to sleep and i was told 21:00pm, by 22:00pm they were still making noise, I spoke to the manager and all she could say is that she is sorry but this people asked for extra hours. I mean i chose Protea Hotel for peace of mind, tomorrow my crew and I have a shoot that we doing here in Polokwane and my crew and I are unable to sleep, we booked 3 rooms and all of them are next to where this event is happening and all we get is sorry. My crew have been coming to my room complaining to me. Is this how much Protea Hotel in Polokwane does not value us as clients, because i believe if we had to make such a noise they would kick us out. They dont deserve a star but i have to so that im able to post this and hope they show it on their website. I'm really dissapointed considering how excited i was coming here, I could have choosen any other place but i chose this one but I really regret it.
I have been here and enjoyed every second of my life.