Absolutely amazing. The chip on the windscreen was fixed in minutes. I must say, they don't discriminate customers according to their class or cars they drive.
Let me say, I arrived and the other guy driving a sport car worth millions of rands arrived after me and proceeded to park inside a workshop, whilst I was outside waiting to be called in. I was surprised when the team told him there's a car coming in now, he needs to reverse and wait like everyone else.
Your customer service was very friendly and lovely. Thank you
Truely
Service is good..
So kind reception
Work try best help us..
I brought my vehicle in for a windscreen replacement on Thursday with the promise that I would have the issue resolved and my vehicle would not return for some time as I was driving the vehicle on the freeway the windscreen started to crack out of nowhere
Very poor workmanship!!!
Totally unimpressed
Dear PG Glass
Urgent Information and booking
I have always rated you very high but your service today was truly lacking.
Phoned at 8am this morning to get information, then called back with all the info your required 1/2 an hour later. I asked that this is urgent as I had to leave the next morning very early. I had to phone back 5 times in order to find out what is happening. On the 6th call (11am) I was advised that they don't stock and need to order. No problem get it ordered as I have provided the insurance claim number. but was then advised that the agent will call Woodmead Branch to see if they can help. I am now on the for 25 MINUTES and I still don't have an appointment or a windscreen.
Awesome crack repair. The process is just so lengthy. Why not get the insurance companies to pre-approve and load a crack repair on your system ? Three trip to complete the process.
The ladies at front desk operate like a government department or even worse. The technology at the facility is anything but to be desired.
I liked the fact that I didn't have to wait for service. Took under 10 minutes to get my vehicle assessed and was out of there. Their offices are quite clean
Poor customer service. Calls are never answered. Constantly have to follow up with progress on outstanding matters.
They have the worst service ever ! I will never recommend this place . Went to fix my glass window ended up with a faulty lock. Their phones are always busy , don't keep client posted about status of vehicle . I had to follow up with them the whole time. Basically they just don't care ! Its like they are doing you a favour !
Did a windscreen replacement through insurance, didn't have any issues, quick and friendly service.
Can get quite busy, especially with insurance assessments. Give yourself a bit of time.
Stood there like a fool for five minutes and no one approached or helped me so I left. Obviously not interested in customers
The worst, most unfriendly staff I've ever experienced. It's a shame really. Try another branch or another brand altogether.
Easy to find. Service is friendly
Rude staff lack of communication, they actually just don't give a damn. If you want peace of mind avoid this branch.
Waited on the line only for the call to get cut. Wasted my minutes
Extremely rude and impartial staff. Will never come here again. Shame on you PGA Glass