NWJ Fine Jewellers - Head Office

Location :

Millenium Bridge Park, 1 Tetford Cir, Somerset Park, Durban, 4051
Added by Jopie, at 19 September 2016

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• Jacqulene Fouche

  26 September 2016

  Good day,
  Trust that all is well.
  I got engaged on 13 July 2015. I needed to make the ring 2 sizes bigger, which I did round about January/February 2016. I went to NWJ River Square. Received my ring back 26 February 2016, R1332.00 for the enlargement. On Friday 23 September 2016, my ring broke!!!!! Men pay rather expensive for engagement/wedding rings, and then it breaks, this is very confusing and unacceptable Went to give it in 25th September @ NWJ Vaal Mall and said they would send it away again. Ask me if they must send it to their Local Jeweller, or the Head Office??? This is not a question that I have to answer. What concerns me is that I must pay for the fixing of my ring because there is only a 6 month period on this as per slip (at the back) We ask why the ring breaks, the answer "Because of the enlargement of my ring" I have never heard this in my life. In my opinion a engagement/wedding ring is not supposed to break, and should last a lifetime. I am not being unreasonable. O and this was NOT a cheap ring by the way. I really find this confusing as I am not Happy with this at all. My soon to be husband standing there (he feels so embarrassing because of the ring that broke).How many times is this going to happen in future?????? I am NOT willing at all to take back my ring every 6 months, to fix because it broke..
  If this is going to be a continuous problem, I would rather want the money back so that we can go and buy a new engagement ring at another Jeweller
  Your urgent assistance in this matter will be appreciated
  Regards,
  Jacqulene Fouche

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