Well done on the support from eye test team
Bookings section and execution needs a total revamp.
One swallow does not a summer make. But in my case this was first class service. Polite and very efficient.
The most efficiently managed licensing facility among many. Members of staff here are on top of their game. It's always a pleasure to visit this place.
This department has not professionalism, employers are on the phone all the time ignoring everybody that waits in a queue for hours, employers are rude and arrogant, no respect whatsoever for the public that they should serve. Absolutely unbelievable. They cry because they have is no jobs, but when they have jobs they cannot be proud and work efficiently.
A big thank you to the lady at counter #6, Lindi Mokoena who assisted me on Thursday 8th July 2021, with a duplicate Vehicle Registration application. What a pleasant experience, she was very helpful and friendly and went above and beyond to help me. This was my first experience with a Government department in Meyerton, as we have just relocated from Johannesburg. What a fantastic change :)
For collection my drivers it was quick, the application wasn’t too long, about an hour. however you have to basically figure out where to stand by yourself….. or ask a fellow citizen, they extremely helpful
Time slot was booked for 12:20 but was still in the line outside at 3 PM. They did however let into the building everyone in the queue at 3 PM when they closed, and I was all done 30 minutes later. A lot of bribery going on with people paying security to jump the queues. So book a late afternoon time slot, be in the queue by 3 PM and you won't have to stand the queue the whole day!
I arrived about 7h55 on a Tuesday morning in the middle of the month and there were already about 20 people in the queue. I heard a lady say over the phone, "at least there aren't many people here now" 😅
About 8h10 a lady came to devide everyone at the gate according to what service they need and to sanitize.
Once inside the building an attendant helps you to sort/check your documents, make copies of your ID and certify it if necessary.
Then you queue for the tellers. This took some time. There were 3 but they took about 10min to sort money and do paperwork before the first person was attended.
The lady that helped me was very friendly and efficient.
You can also pay by card now for renewals and registration, somehow that slipped me.
Definitely one of the better government offices I've visited. (looking at you Home Affairs 😬)
Very friendly staff from security guards. Didn't have to wait for a long time. Keep it up guys 🙌🙌🙌
Stock on shelves low and no replacement stock in stores. Vanderbijlpark Woolworth Food much better to shop at
My son went for his drivers license 2 days ago. All went well, but they could not issue his temporary license due to the system that was faulty after being struck by lightning. Will appreciate it if someone can let me know if system is back on, because we don't get any answer on the telephone line. We live in Alberton and can't drive there everyday just to hear that it's still off. Will really appreciate feed back.
Driver's licence renewal appointment was at 11h40, was there an hour earlier as recommended. I was home by 11h40. Thank you for professional, prompt service.
Well-organized and good social distancing and sanitizing measures in place. Go early to queue and be sure to have all the neccessary documents. Staff worked fast and efficiently. Took 1h to do a change of vehicle ownership and I was about 20th in the document queue when they opened.
We had to queue outside because of covid restrictions but the line was not too bad. Bring a hat or something because it got quite hot. I waited outside for just over an hour. Once i got inside it flowed quicklyprobably 30min in total to be processed. I was renewing my licence. I thought the staff was professional and quick as they could be. Happy with service.
Is the most place we're working is good security is good I like it
It id ok just the heat is to much but ive been helped swiftly and good client service
Although I booked online for a specific time which did not transpire, the staff were very helpful in getting you sorted out. Keep up the good work
Friendly staff, was there for under 2 hours. Take an umbrella or hat and some water because it's hot outside i the queue but other then that, it's better then a few departments I have been to
Definitely better service than Randburg or Sandton Licenses Department. Staff are more friendly. Get there early though!
Better take a weeks leave if you want to go here.
For Drivers License renewal be sure to book online. The slot doesn't mean you'll get in at the time though so be prepared to wait. Once you get inside though, things run more or less smoothly.
Staff were for most part extremely helpful and professional. Facilities are typical government institutionalised but sufficient.
Things are really very bad. No strategic planning is in place, there is no one directing visitors to relevant platforms where they are supposed to be assisted. After having on a quiue for more than 3 to 4 hours, will only be told that you are unable to be assisted due to not being in possession of certain documents.
Im so impressed with the service at this office. The ladies were fast and friendly. Everyone knew what they were doing. They don't get irritated when asked questions. The whole team that was on duty this morning (11/08/2020). Very refreshing.
Waiting in que too long due to Covert-19. You have to stand I que for a long time.
Went to collect my license card this morning. It was very quick. The lines for registering vehicles & changing ownership etc were long though.
They are helpful and have batho Pele principles
When booking online the process runs smoothly. Took an hour to complete. Lost my wallet, they gave me a call to come and collect as I had left it there thinking I have misplaced it elsewhere. Some staff are awesome others not so much.
The new online system for renewals is great.took me 10 minutes to renew my card and the personnel were very friendly.Thank you
The service is good no problems renew our driver licences
You book online and then you still are unable to renew your license.
This is uneceptable, however i didn't expect much.
Be prepared to wait at minimum an hour to two hours.
With a booking you still wait an hour to 2 hours after your booking
Went today and would like to send a shout out to the two security guys. They are very pleasant and very organized. Have a smile for everyone and they do not talk down to anyone, loads of respect to the two of them
Well done !!! I called them just now , they answered the first time, Archie was very friendly and helpfull. Thank You keep up the good work and attitude Archie.Mrs Moll
Applied for new drivers license in December and still waiting for my new card. No answer if you call them!!!! Closed over weekends and closes at 3pm daily. Can't keep on driving up & down to check if it is ready. Please can someone urgently assist!!!! Poor service!!!!!!!!!!!!!!!!!!!
Absolutely terrible service. No one seems to really know what they’re doing. Don’t bother making an appointment through natis as they just assist walk ins before appointments anyway. Honestly if this is your last resort for renewing your drivers I’d just wait to book at a station more competent. Randburg, roodepoort, and krugersdorp are far better bets if you want to be in and out quickly as the service promises.
I am only rating this license department in Meyerton 1 star because there is no rating available for less that 1 star. Their service is beyond pathetic and the staff treat you like dirt. They are extremely unorganised and have no respect for anyone. I will NEVER visit these offices EVER again. Standing in a qeue for 5 hours which 2 hours was spent standing outside in the sun is no joke just to renew your drivers license. Sedibeng municipality and linked district offices are a disgrace.
Land line phone doesn't work it only rings till somebody hangs up, que lines are not in order. I am not happy with the way things operate because I live in midrand and cannot afford to go there and find my documents pending
horrible service, no.one to assist with preparation of correct documents or correct windows.
they should put up three gazebos outside with chairs indicating which departmen you have done to visit and assign and usher to assist. Be innovative and customer friendly!
Quick quick!!
Been here since 09h00 and still not helped. Worst service ever. Don't even answer their phones.
They close at 15h00, I get there at 14h40 and they are closed!
The worst ever department. 2hours in the row outside in the sun just to get a form. Another 4 hours to get only the eye test done. People are being put in front of you that came in much later. Then they tell you to be patient. This is really outrages. Staff not friendly.
Stood in the queue for two hours, only to be told that they don't issue application forms after 11am. Why?
In terms of government departments it's not bad, bit still a "government department".
So sad. My son had his 18th birthday yesterday. He has been sitting at this office from 8:00 this morning to book an appointment for his drivers licence. It is now 16:15 and he is still inside. I spoke to Archie who is one of the staff members at this branch. His excuse is that only one machine is working. If you have a technical issue, put up a sighn, tell the people to come back another day. Sort out your technical issue or close the branch. This is totally unacceptable.
Typical south African services . Zero
Don't open on time
Ran out of forms
Absolutely useless
Both my husband and I needed new drivers license cards as well as change of address and renew disc licenses. it took exactly 1 hr and 10 min to get all done. ( Saturday 5 Aug 2017) thanks so much. but the builder is very depressing. they deserve better looking offices. who can we talk to about this.
Useless service. Look who they are helping fast and who must wait
I just need to say that I have renewed my licence and registered my new car here, I have heard many complaints and I want to compliment the staff friendliness and helpful and fast, those complaining that they did not receive good service, a word of advice, give our what u expect to receive, thank u meyerton license department
Vandag moes ek my Lisensie hernu en was heel bly om dit by Midvaal Lisensie department te moet gaan doen omdat Emfuleni 'n nagmerrie is. By my aankoms daar het ek gedink ek is by die verkeerde plek, dit is dan net 'n verwaarloosde steengebou!! Om die hoek sien ek toe eers hoe sleg die plek lyk, mense bondel in die enkeldeur opening en vertrap mekaar. Om my papiere in te vul moes ek maar in my kar sit om dit te doen. Papiere ingedien moes ek nou gaan betaal. Ag wat 'n nagmerrie!!! Daar is ongeveer 80 mense ingedruk in die geboutjie en raai wat!! Een teller is beskikbaar!!!! Ek staan toe maar en wag, maar na 'n uur besluit ek maar om te loop. Die ry beweeg gladnie, sal maar môre terugkom en hoop dit lyk beter. DA julle sê Midvaal is die beste, maar het julle vergeet om jul Lisensie Department ook die beste te maak?!! Emfuleni se kantore lyk beter as hierdie derderangse plek, dis 'n skande!!!!
Absolutely chaotic! Went to renew my driver's licence. Understaffed, stood for an hour in the hot sun before being able to sit inside & waited another 3 hrs before I got out. Something drastic needs to be done to improve service and facilities.
Best service ever
Extremely quick and efficient service. Very friendly and helpful staff.