The service staff are attentive and problem - solving oriented
Nissan isn't a good car like everybody knows And the people at McCarthy are very dishonest. If you are crazy and insist to buy a Nissan, I highly recommend you look for another dealer.
Great customer service. They are very friendly, knowledgeable nd efficient
Don't even deserve a star. The service consultant Brian Moodley was so rude and talked a lot of bul. you have just lost one loyal customer
Good but the drivers are not friendly. I was waiting for drop off with another lady. And when the car came we both went to the car pointed by one stuff member. But when the drive got in asked me why am I in his car. I was so angry. Didn't understand why such behavior
The BEST service ever all thanks to Brian Moodley "Good Man"!
Greeted with friendly smiles and my vehicle service was done super quickly! Will recommend them without doubt!
Awsome dealership A+++. Great service from Pieter Cook, Norman and Andre. You guys make a great team and surely an asset for McCarthy Group. Would highly recommend them to anybody. Thank you
Friendly and prompt service with continuous updates given on progress. I keep on coming back even though it is not my nearest dealer.
They have never disappointed me. Their service is always lit and I would mos def recommend them. You guy rock indeed and keep it up 😀😚😎🤗😉
Very slow to get your parts in time
The providing excellent customer service
Great Dealership. Neat, friendly, competent, good product knowledge
Very helpful & professional. Pricing was pretty good too. Ask for Lee-Ann.
Because i work here and nice customers here
Very helpful.
I am very disappointed for the service from the Woodmead branch as they have had my car for over a day.
No stars from me.
sales guy named Ryan will make you believe you have a car then make it dissappear. You walk out of the dealership thinking you have a solid deal yet its all bull
I made an inquiry about a 2013 Toyota Etios Cross via Used Car Deals website on the 12/03/2013. I received email confirmation of my inquiry stating that my request would be forwarded to McCarthy Nissan Woodmead. '
On Monday 14/03/2015 @ 08:20 I received a call from the McCarthy Call Center, do not recall the lady name but she was helpful. Asked me a few questions and advised that a sales person would be in contact with me. True to her word a lady by the name of Ellie called me also discussed the vehicle I made inquiries about, I advised her that it was actually my partner who was looking for the car and gave her the details to contact my partner. I also advised her that we are in Durban, she said it would not be a problem and the car can be delivered at an additional cost. She also advised me the car she had was a 2013 Etios Cross for about R129 000.
She then called my partner on her cell and they agreed that Ellie would send the spec of the vehicle as well as pictures of inside an outside via email.
Tuesday morning my partner followed up as no email was received and to our surprise Ellie advised her that the vehicle was SOLD but will continue to look for others for her. Not once did she mention in the conversation on Monday that the vehicle that was there was actually sold and she would look for another one to meet her criteria
She stated the vehicle was sold in January but McCarthy was waiting for the buyer to collect. Besides the fact that we are disappointed in the service we have received I want to know is
1. Why would a sale person contact a potential client about vehicle that already has been sold and do not have any other vehicles of the request in your possession?
2. Why did Ellie not email and advise us that the vehicle was sold instead of waiting for us for to email us the specs and pictures. We had to follow up with her.
3. Why advise the potential client arrangements can be made to deliver the vehicle to Durban at an extra cost of R1000.00 if they vehicle is not available?
4. Why call us advising that the vehicle we made enquirers on was available.
Lastly I would also like to add that when Ellie asked my partner if a deposit was being put down and she advised her YES and the amount, she immediately noticed a change in her attitude towards a potential deal needless to say no email was received or a further call from her to advise that the vehicle was not available, but with this kind of practice word of mouth on the service we received from McCarthy Nissan Woodmead would not be positive.
Lets just hope that no other person has experienced the same service.
Very Disappointed
Charlie