Pretty much competing against the Lephalale Mall's MTN for the "world's worst service award" Who employs people this useless
The staff is not very helpful and not customer orientated. I visited them on 14 December2015 to apply for a transfer of my contract from Vodacom. Their system was down and they promised to phone me as soon as they will be able to assist me. My husband went to see them on 28 December 2015 to find out why they have not contacted us.
They only processed the application on the 28th of December 2015. I received an SMS informing me that the application was approved on 30 December 2015.
I visited them on Friday 22 January 2016. They said that they only ordered the phone on 21 January and that I will be able to collect my phone on Monday 25 January 2016. When I phoned them n 26 January I was told that MTN does not have my phone (SAMSUNG Note 4) in stock.
I don't believe that they are overwhelmed with clients and can't understand why their service is this terrible.
Is this a small town epidemic??