Fantastic service and very professional!
Excellent service from the sales team, knowledgeable and very efficient in processing deals. There will always be issues in life, its all in how your service provider handles it and thats what you get here. Thanks for excellent service whilst still ensuring covid measures
Store closes at 17h00. Buy doors are closed at 16h45 staff just sitting and doing nothing..
Absolutely amazing.rushed in there literally 15 mins before closing time to apply for a portable modem with Mbali. Nothing was too much trouble for her and I will be picking the modem up in the morning. Amazing service, thank you
Always a pleasure to do my wife's contract upgrade here. 5 star rating
Quick friendly and efficient.
Courtesy, friendly and efficient! Highly recommended!
Rishaad outshines the rest. A man of great passion in his work. He is ever willing to help
Go here cos they efficient. I love my sales lady. Shes polite and helpful always.
I only use this store for my mobile needs and Sharlene is the best
I signed a contract over two weeks ago on a product that is on promotion nationwide. I am told no stock exist in my region, and the device must be shipped from another region. However, the courier company (DSV) has a problem and cannot assist, and this is nationwide. How is it possible that a courier company can hold a large business such as MTN to ransom, and MTN cannot, or will not make alternative arrangements? This same product is running a promotion again for the month of April. Mind boggling
This store is super fantastic. Excellent customer service. Regina Naidoo, the lady I dealt with was efficient, organized and knowledgeable.
Excellent service today @ MTN Coastlands after emsiling mtn n trying @ the Phoenix branch i had no joy n after two weeks Coastlands sorted out within seconds
Most probably the most helpful cell phone experience I have ever had! Sales person I dealt with is Sharlene! Saved me a fortune!
Nobuhle was an excellent consultant. She really made me understand my package and successfully did my upgrade. I'm definitely only dealing with her from now on and I did promise her I'm gna see her in June 2019 to do my next upgrade . Keep up your excellent service. Looking forward to doing more business with you.
Excellent & knowledgable service from both the MTN & Samsung agents
Amazing staff. The consultant Lanees is amazing. She goes above and beyond. All the staff make any visit an enjoyable, helpful experience. The only mtn store I will use!
Same garbage everytime I come to this store, don’t waste your time with this branch, they don’t answer calls, provided me with details of what documents they require only to come back and tell me i am missing documents. Not recommended
After the recent update to the shop,service tables are so small that there’s no room to actually do anything in that tiny arealuckily I’ve switched to vodacom
Phone upgrade. Decent service
The service is good but stock levels are the worst, they haven't had stock of the iPad for more than 2 years now apparently there isn't even an ETA (expected time of arrival) had to put contract on month to month. Don't know why they still advertise it on their website and their monthly "YelloTrader" it's misleading and false advertising
We had the most efficient service this morning from Candice. With the recent pathetic service we recieved at the Gateway Mall stores, its such a pleasure to deal with someone who gets the job done. Well done Candice. Keep up the good work.
Fantastic service. Well-oiled machine. No waiting, was in and out. Keep up the great work team
I visited the store just after 2pm today and was directed to the consultant at counter no 1. She was absolutely useless and unhelpful. In desperation I asked her to call the manager. After asking her a few times to call the manager she reluctantly sauntered off. I waited about 20 minutes with no sign of her or the manager. I then left the store, paid for the parking and was walking to my car when she came out to call me back. Needless to say I wasn't prepared to waste anymore of my time. It's no wonder the store was empty..such poor service.
Hello , i have just had my up grade done at your store and let me tell you NOBUHLE NDLELA was hands on very professional and product knowledge was impeccable she put me into an up grade no problem Thank you Nobuhle your friendly manner and great customer care is well noted
I have been trying all morning to contact the store to check stock of a phone for an upgrade. The phone just rings about 10 times then I'm cut off! This is most annoying. If I could give you no stars for customer service I would!
The service absolutely pathetic. Nearly impossible to get through on the phone and then calls are not returned
This MTN has rather long queues but also has a good system of running them. Great customer service and overall good experience. Staff are helpful, plenty of soft waiting seats and a nice, clean shop.
The processes are not smooth. There is no proper order. Friends were served first. When trying to contact the store - impossible!!! This is urgent and I am now frustrated! Will never refer MTN to any soul. Second bad experience with them!