My car keeps on going back month after month for the same coolant issue. They don't seem to understand the issue with my time being wasted and expenses associated with getting an alternative transport while they observe their so called fantastic engineering. There is this keep calm the motor plan will pay attitude I keep getting. Sickening, I must say.
Cream of the top service from the minute you walk in till you say goodbye, great coffee and product knowledge, employees very professional
Awesome service always! Bernadine is a gem! I always knew this but going to other dealerships was the best eye-opener. Unmatched.
Hello .. I had a very good experience with the staff and felt really at home .. Thanks to hein expecially for the service he given me from day one. I'm enjoying my ride 👌
Excellent customer service from Aubrey and Sinethemba. Well done guys. Keep going
This is the first time I've walked into a BMW dealership and received the premium experience that I expect. Johnny was exceptional in his product knowledge and immediately brought on his colleague to assist in finding me the right car. Thanks for the pleasant experience
Update: I've had to mark down for very poor follow up, I fact there was no follow up and I was only provided with lies that they can't find the car I'm looking for.
Thank you UV for the best service. Your the best. Blessings
Impressive Customer Service. After visiting few dealership while choosing my Car I decided to buy car from them. Had a wonderful experience and hope get a good after sale service as well. If you are planning to buy BMW then will recommend to visit JSN motors once and ask for Brett Coleman. He will suggest you the best car that suits your need. I'm sure you will not regret by choosing JSN.
Will post my experience on Car delivery tomorrow and after sales service as well.
Experience = 0
Customer care = -2
Booking department not available. Requested a call back. No call back. Then when I did get through I went through a process of having provide vehicle details. At the end of the process I was advised they could only book the vehicle in 2 weeks time, which was of no use. Can only laugh.
Friendly and personal dealership. Will see to your needs for BMW sales & service
Sent my car in to get a fuel pump problem fixed. Spent 16K and the problem was still not fixed, send it in again now for 10K to replace the same parts. The worst customer service ever, they don't get back to me and are one of the dodgiest dealers. No thanks.
Good, honest business. Overall, great service delivery.
Poor service. Give me wrong diagnosis result and charge me too much.
5 star staff and after sales service.
Bought myself a Brand New 4 Series M . I will not go anywhere else except JSN. Service is exceptional and they always put the best deals together for you. Its simply OUTSTANDING.
Not the service I expected from BMW. I was always used to Cedar Isles great service, however being based in Bryanston now i thought id give them a try. I called to book my car in, however the booking agent was unavailable. The receptionist asked for my details abd would get them to call me back. Never happened. I called again 2 hours later. She did apologise saying she was just about to call me. I explained my car was serviced previously by Clearwater and there may still be the same issue recurring, she told to to rather go back to them. She did say the could book it in but it was still under the repair warranty of Clearwater.