Pathetic serviceprices are not cheap. ..would rather shop at the mall.the staff don't seem interested in a salechatting and laughingbad shopping experience
I've been a regular customer for years, at Edwin Swales until it closed & then at Springfield.
Customer service is appalling compared to the old Edwin Swales store. We were the only customers in the store, the staff spent the entire time talking loudly & laughing. We had to ask for help & they still carried in talking while serving us.
The merchandise was a disgrace, sizes all mixed up, couldn't find matching shoes, and very low stock levels. Prices are still good compared to stores but I'm afraid it's not a pleasant shopping experience.
Hope you will take the necessary action to put this right otherwise you'll lose customers
Very disappointed. Wasn't impressed with the prices. I could have gone to a normal froggie store n got better service.
The prices are the same as shop, even expensive in certain shoes. Customer care is very poor.
Good prices. Specials were significant.
nice shoes but limited supply
Very good, 10/10
Very attentive and brilliant place to buy does for my wife
This give me good directions
Prices not as great as old Edwin swales. Staff will say anything to get a sale
You'd expect lower prices but unfortunately it's the same prices as the.stores nationwide.
Good priced froggy shoes for ladies
Great store for factory priced shoes.