Contacted the King Shaka branch to request our damage waiver deposit to be refunded. Staff is unhelpful and just wants to pass the buck without assisting. Ive been renting cars from First Car Rental often and this is the worst service weve received so far.
They do not check their vehicles, how can my boot not open on a brand new vehicle????
Terrible service, our company is closing their account with them after all the complaints
I had an entry level car. The car was new and in good condition. Just note that First car rental charges a "Contract fee" (R75 on 02/2017) - I was not told about this when I phoned for a quote. This is a hidden cost that should have been stated upfront.
Utter nonsense! This company is a waste of human life, the cars for hire are what you'll find in a second hand run me down store on the back streets of town. They offered a Chevy spark that has a visible bulge on the tire and previously handed me keys to what I felt was a death trap on wheels. A Datsun Go with a passager side door doesn't lock and a car that didn't start on the first swing most of the time. When complained it was taken lightly as we'll just change the tire from another car, leaving me to think that another unsuspecting customer will drive an unsafe car with a bulge, bare in mind that the tires are size of biscuits so flipping the car is very likely.
Very poor customer service levels.
They do not hold a deposit on your card - the actually charge and then refund..
3 days to issue invoice AND then 7 to 10 days to refund.
Approximately.
11 days after I returned car I have been made aware of refund value, but haven't received the amount yet.
Very good service. Extensions were swift and prompted by the rental office. We had no problems.