Defy Sales Office and Service Centre

Location :

135 Teakwood Rd, Jacobs, Durban South, 4052
Added by Jopie, at 28 January 2017

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• Callie Tydeman

  07 March 2018

  Very helpful and friendly staff!

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• Josh Reid

  23 February 2018

  Worst service ever received from a retailer and distributer. The queue would never be long but it's a 30min wait for every customer due to the poor attitude and lack of knowledge from staff. Phone lines are hardly answered so rather pay more and deal with Hirsch after sales.

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• Aslam Ballim

  01 February 2018

  Great service. Short wait

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• Lieb Liebenberg

  10 December 2017

  Ultra Bad After Sales Service
  
  I bought a Defy Refrigerator/Freezer from House and Home at Arbor Crossing, Amanzimtoti, 4 years ago. The unit now after 4 years is rusting on the inside of the unit pointing towards an inferior product or flaw in the quality of the unit. I phoned Defy Appliances in Jacobs Durban on 21 November 2017 and spoke to Ismael, a representative from the Defy to lodge a complaint regarding the poor quality of the freezer unit. The next day, on 22 November 2017, a representative from Defy who introduced himself as Charles, contacted me and made an appointment with me to inspect the unit. To date however I have seen no sign of him. A copy of the recorded call is available for proof. On 28 November, we followed up on the missed appointment of Mr Charles and spoke to a person who introduced himself as Rodger and he assured us that Charles was attending a course and would be contacting me on 29 November 2017. Again, I have not heard from neither Rodger nor Charles. This call was also recorded and the recording is available as proof of the conversation. The bottom line is that South African manufacturers are calling on consumers to buy South African products and then they sell us inferior products without any after sales service.

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• Marie Pillay

  16 November 2017

  Not good place to be at peak times.

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• Barend Pieters

  07 October 2017

  Better than trying to buy from distributors. Lot cheap too

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• Sanjay Parthab

  21 September 2017

  i had a pleasant experience with helpful and efficient staff who are welcoming and approachable.

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• Sean Fourie

  18 September 2017

  Directions can be clearer. Procedure for assistance can be displayed or explained

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• Mondli Gabisa

  14 June 2017

  Nice technology

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• Quraisha Bibi

  11 June 2017

  Great staff

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• Vivian Meyer

  01 June 2017

  Bad Services. Long wait.

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• Vinesh Govinder

  19 May 2017

  Prices good I work there

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• Thulani Duma

  04 February 2017

  Ai I prefer KIC to defy fridges. I bought a double door fridge for R17000, within a five years it's not working, ai

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