Name: DEKRA Automotive Randburg
Address: Bordeaux Dr & St Andrews Ave, Bordeaux, Johannesburg, 2194, South Africa, ZA
Telephone: +27 11 781 0366

DEKRA Automotive Randburg is a car repair, located at Bordeaux Dr & St Andrews Ave, Bordeaux, Johannesburg, 2194, South Africa. They can be contacted via phone at +27 11 781 0366, visit their website www.dekraauto.co.za for more detailed information.

Location :

Bordeaux Dr & St Andrews Ave, Bordeaux, Johannesburg, 2194

Contacts :

Added by Jopie, at 23 November 2016

Monday 7:00 AM – 3:30 PM
Tuesday 7:00 AM – 3:30 PM
Wednesday 7:00 AM – 3:30 PM
Thursday 7:00 AM – 3:30 PM
Friday 7:00 AM – 3:30 PM
Saturday 8:00 AM – 2:30 PM
Sunday Closed

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Lorin Barnwell

11 October 2020

Not a great physical location. The check in process was not great from a customer service point of view
Hilary Sipho

08 October 2020

The service is not good the lady's are so rude and they are super slow ended up going to the Marlboro branch which was much better
Shaun

10 September 2020

Almost perfect experience, I got there and the assessment was quick, the part they could improve on is clear email communication, as I wasn't getting responses after payment confirmation, making it feel like a scam initially
Cilma Du Plessis

09 September 2020

Brilliant, professional and quick
Doshi Jugaroop

01 September 2020

Martin was amazing. After a mix up and cancellation, he still made a plan to get my car roadworthy and diagnostics done. Amazing service from Dekra Randburg!
Ivan Van Reenen

02 August 2020

Painful, whether or not you made an appointment-you are still going to waste an entire morning.
Michael Ryan Parker

14 July 2020

I waited 1h20m for a roadworthy today - being one of the first 3 clients at 8AM when they opened. Maybe just a slow day for the staff? A better client management system and customer service would make the experience better.
There are alternatives nearby so next time I will use them.
MDUCARDO MDUREN

12 March 2020

The wait is killing me I have an hour now and still counting since I have arrived for vehicle inspection.

1and half hour now, still waiting
Areefa Khan

24 February 2020

A little hard to find, but they're service was amazing and really quick. I went there to get a change of ownership done and I was a little late but that assisted anyway and got the job done so well. Colleen was wonderful and assisted me with everything.
Shawn Kegel

10 April 2019

Don’t go here. Avoid, avoid, avoid. Complete waste of time and effort and basically a money making ring. Have stopped taking cash, probably due to the high possibility of bribery and corruption-so staff have to take it out somewhere-so will find inconsequential little problems that force you to return(even when Toyota themselves have issued a perfect bill of health). The inspectors have no qualifications that anyone is aware of, and yet they don’t believe the manufacturers report. Demo models are disqualified for petty things. Place is empty and staff hanging around chatting, yet it takes over 2 hours? Only when pushed did they miraculously find the paperwork, even then had sullen attitudes. Place smelled and the front door doesn’t even latch, so keeps opening? These guys have got a contract and are most likely milking it for all it’s worth.
Sabelo Ndabazandile

15 March 2018

Upon arrival at 9am, 3 of the individuals sat on their chairs attending to more important matters. The phone rings and it was answered and still no one bothered to look at me. The call was someone asking about the service times. When he put the phone down I insisted on being served. The guy spoke to me without even looking at me. He then handed me the forms and asked me to complete them. This could have been done when I arrived. An hour later the results came and I had to do a retest. Returned later in the day and two of the guys were talking about personal matters while a third was on the phone. No eye contact again. It took another guy to ask if I had been served and I sarcastically pointed out that his two colleagues were having a very important discussion. The gentleman was irritated with his colleagues and took my form at which point he was called into the boss’ office and disappeared with my forms for about 3-4 minutes. He returned and the process started.
I hope I don’t have to come here again but if I ever need to, dealing with the testing stations directly may not be an improvement but their service can’t get Any worse than these guy
Ryno De Vos

30 January 2018

Service was good. Took about 2hours to do roadworthy test on a trailer.
Renier Theron

18 January 2018

Really BAD SERVICE! Walked in the door and no one even greats you. Booked my appointment two days in advance and upon arrival they inform me that they cannot do a full technical analysis due to there diag machine being in for service and that I would have to bring the car back a second time to complete my R2000 inspection. You need to pick it up DEKRA Randburg!! Good luck
Julien Louis

15 January 2018

They say me i had lot of trouble on my car, so my roadworthy failed. But when i go on garage, they don't see any trouble on my car. They are not honnest and just qkeep my money. Go in other test station if you can
Sinead Mansfield

11 November 2017

Definitely helpful and pretty efficient. Definitely take something with to do or read while you wait
Nizaam Ajouhaar

31 October 2017

A very painless experience and good service all around, called on the day to have a car go through a technical inspection and roadworthy. Was done in under 2 hours. I would not suggest that you wait for your vehicle as the do get very busy.
Tony Mog

06 October 2017

VERY BAD YOU HAVE TP WAIT MORE THAN 2 HOURS FOR ROAD WORTHY TEST ITS NOT FEAR AND THEY SAY 1 HOUR
Mark Zimmer

05 October 2017

If you don't mind waiting for 3hours Asked for the status of my vehicle constantly, with the standard lazy and disinterest reply "it's next in line". 3hoursdo NOT use DEKRA
Beauideal Dlodlo

14 July 2017

Their speed point not working properly was sent to make bank deposit at the bank come back sit on Queue bad service
Sumeet Sharma

16 May 2017

It wasn't that bad, got my roadworthy in 40 min. There were 6-8 people waiting. But yes, some of the staff on the counter need more awareness.
Raholiarilala Tsiry

24 March 2017

I went to the Randburg branch yesterday to get my motorbike tested. The SERVICE was HORRIBLE.
Did an EFT but they couldn't receive my proof of payment. I went to the manager to talk about the issue but he was not willing to help AT ALL.
Also they said it would take 45mn to get it done but they took 2hours and at the end all the staff gave me such a bad attitude. I had to chase them around to get my keys back.r Randburg branch yesterday to get my motorbike tested. The service was horrible.
Did an EFT but they couldn't receive my proof of payment. I went to the manager to talk about the issue but he was not willing to help AT ALL.
Also they said it would take 45mn to get it done but they took 2hours and at the end all the staff gave me such a bad attitude. I had to chase them around to get my keys back.
Dirk M Lourens

08 February 2017

Turnaround times are average, not fast and not slow, but can be on some days. The staff at reception seem somewhat incompetent or just lazy, because they will take their time and sometimes ignore you entirely. The workshop staff seem competent at least and don't waste time unnecessarily. Services performed here seem largely honest.
The road outside and the reception area is filthy and unkempt. There is no security on site.
Bongi Mtshali

30 November 2016

I sent them an email and informed them I'll need a lift to work when I drop off my car. They now tell me there are no cars available they want to use my car to drop me off at work so when is work going to commence if they use the very car they suppose to assess. I'm sitting here not even a glass of water offered everyone just carries in with their business as if I Dnt exist. They suck in customer service.