These small shops are not good hey, that’s why we stick to big shops like Game, Makro etc for appliances.
So I got a smart remote for my laptop then a month later the remote stops working. I take it back immediately and they tell me that they have to take it for repairs, like who repairs a remote!! I took it on the 5th of August, now it’s 20 September and still no call from them. When I call, I’m always told that the manager is not around.
Big shops just give u a new product when it’s faulty so quick. So as for me, never again.
That time I’m in Kempton Park and I bought it at mall of Africa, I already spent petrol to go get it, return it, not I must go fetch it when Jesus comes back.
Worst service I have ever experienced. As a qualified I.T engineer who went into the store to pick up a universal charger I knew exactly what I was looking for and as a customer I never expect to be treated like I have no idea what I am looking for, I was told by their so called know it all expert in the store that they cannot sell me the charger unless I bring my laptop in and that it's a rule lol it's the most ridiculous rule I have ever heard from a tech store. I bought the exact same charger from Incredible connection a few stores down and the charger works perfectly fine. Waste of time store and would not recommend anybody to get support from here, as they clearly have no idea what they are doing.
Thank you for the awesome service. After running up and down looking for a AV. Cable for my Xbox 360. E. turns out I didnt need one. Gift Morewa was a Hero. All I needed was speakers to power the consoles AV. He even tested the device no charges. Highly recommend Gift for his services. And will turn to computer Mania in the future for any electronic devices.
I have been to many computer shops over the last few years and I must say these guys are by far the best. I took my pc in on a public holiday and asked them if they would in the same day find the cause of stability issues in my pc. They worked from 10 am till 8pm when they were supposed to close to strip and test every part to find the cause and even though it was closing time when I got back they were more than happy for me to run a benchmark to make sure everything was in order. Don't think I'll ever use another computer shop. Thanks again guys!
Absolutely amazing in-store experience. I came to Computer Mania Mall of Africa to have a damaged laptop assessed and the staff were unbelievably friendly, helpful and professional. Jarred assisted me and he was fantastic! Ask for him by name.