Cell C Pinecrest Centre

Location :

17 Kings Rd, Shop 251A, Pinecrest Centre, New Germany, Pinetown, 3610
Added by Jopie, at 18 January 2016

Add email
Add business description
Add Social Media
Add Products and Services

• Anonymous

  18 August 2016

  Not very happy !
  I purchased a router contract online in which I was offered 5G before midnight and 15G after midnight for a price of R99.00 per month. I agreed for them to debit my account for the what I thought was R99.00. The first debit off my account was for roughly R785.00. I reversed the amount back into my account which they tried to debit again a few days later. I contacted there call centre and was told that it was not Cell C that had made the mistake but one of there distributor companies. I have called twice since then where they told me that they would listen to the phone call between the consultant and I and would get back to me within 48 hours. They did not get back to me so I called client services again where I was told that it had been established that the consultant was at fault and they would change the open line to a pay as you go line. I received a call after that from a consultant to say that I would be credited the money that they had debited from my account which I found amusing as each time they tried I would have it reversed. That was the last I have heard from them. I have since tried another three times to get hold of someone at Cell C that would be prepared to help me but with no result. WHAT DO I DO?

  response / report this review
• Anonymous

  25 January 2016

  The gentlemen that worked on Sunday the 24.01.2016 at this Branch were extremely friendly, polite, very informative and helpful. I have not had great service this this for a very long time. Well done guys and hope you get recognised. Glad I made the move from Vodacom to Cell C.

  response / report this review