Capitec Bank Head Office

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• Google User

  09 April 2024

  Dear Discovery, Nedbank, and the worst no people skills bank Capitec which values money over people’s lives.
  
  So, last year on the 29th of November 2023, my husband was taken against his will, shoved into his own car by 2 armed black males, driven to an Airbnb where a 3rd black male was waiting, tied him up and strangled him to the point where they gained access to his bank accounts with his phone.
  
  So now, Nedbank and Discovery have not even tried to reply to his claim or no feedback from them, but what grinds me, is that Capitec declined his claim, and their answer was that he has given them his pin. So, do you want to tell me, the person that declined his claim, that CAPITEC, values money more than the safety of their clients? What would you do if you are being held against your will, with a knife in your side, give them your pin or get stabbed and die???????????????????? Please tell me your answer Mr Claims Administrator???????????????And what is the worst, we are pretty sure that they had an inside person working with them at the time as they transferred the money from his Nedbank account to his Capitec account, called someone as they made a mistake to authorize the immediate payments. Made cash sends, bought airtime and all from his Capitec account.
  
  Discovery they could not get into his app on his phone because that works on face recognition, and he had a nose operation a couple of days before so he could only log on to his banking from his laptop. But again, Discovery also values money more than their client’s lives as they have not even responded. So again, the 3-armed men got his pin, took his card, and went on a shopping spree at Pick and Pay, liquor stores, clothing stores, and all of this happened while he was locked in the Airbnb, tied up and had to get lose from the situation where they left him alone.
  
  So, I know the banks have insurances against stuff like this, we lost R81000.00 and not Discovery, Nedbank or Capitec could be bothered about this.
  So, I will post this each and every day, on all social media, and If I can change one person’s mind on opening an account with each of these banks or a business from opening an account with these banks, I will be happy.

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• Google User

  26 March 2024

  Google Reviews ….. PLEASE find a way we can allocate providers Zero Stars!!!
  Sorry Capitec this is a schokker, good luck to anybody out there having possible Fraud on your Card & then starting the process……😄😄😄😄👍….Good Luck. They refuse to phone you, it is one whatts app after the other ….on and on and on. I moved my total family to Capitec and many of my employee’s BUT time to move them to Nedbank MyMo. I will be very worried if I am a pensioner with big savings at Capitec and go through this process!
  Adios Amigo

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• Google User

  18 March 2024

  I should have read the reviews before opening an account !! The overwhelming ratings of one star are not wrong. This is the most useless institution imaginable. Banking staff are friendly and helpful. But the incompetence of those you can't see makes for a truly South African mess, worse than a combination of Telkom and home affairs. Utterly useless ! In fact worse than that, they interfere with your other bank accounts at other banks, as if they own them, then apologize and just continue to interfere unabated.
  
  STAY AWAY , BE WARNED !!!!!!!

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• Google User

  08 March 2024

  Capitec Bank service at branch level is good but they are very limited as what they can do. Managers have no authority to deal with Head Office foul-ups.
  Client Care is a complete misnomer as they don't care a damn. They are arrogant, rude, stupid and couldn't care if your problem was ever attended to.
  I had a fraudulent, unauthorised deduction made from my credit card on 10 October 2023. The so-called beneficiary denied having received the funds and it was immediately reported to Capitec. Their attitude was "don't bother us, we can't do anything, contact the beneficiary." They eventually opened a case on 17 October 2023 and promptly did nothing about the deduction.
  I tried to report the case to SAPS who advised me that it was not fraud, just a misunderstanding!!!! How can one not understand that money was taken from your account???
  After many, many calls to Capitec's Client (Don't)-Care department and their branches, the amount was eventually refunded on 29 February 2024 without a word from them. They have promised me so many times that they will phone me back which has never happened. Managers isolate themselves with a ring-fence of steel in case they may hear of a problem.
  I also have a problem with them sending me incorrect information every month and after taking it up twice with a Branch Manager, we were advised by Head Office that it was done by the system and the system can't be changed in spite of them telling us that they receive many complaints over the same incorrect SMS.
  Capitec has always claimed to be built on a computer-based bank to provide better service! What service???
  It's time the CEO was replaced.

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• Google User

  01 February 2024

  Almost a year after fraudulent transactions against my credit card, and having reported this to Capitec customer care, the matter is still not resolved. Every time I call/e-mail/go in branch a new ticket is opened, and closed without communication within 24 hours. Having pushed this for almost a year, I am told it is outside of time frame, meaning Capitec will not do anything even though evidence is provided of the report being made on the day the transactions took place. Clearly staff are closing tickets without resolution to either get bonuses, or to meet KPI's. Their app "selfie" does not work, online banking is disabled without request and Capitec customer care cannot give a reason why or even so much as when. They also cannot re-enable this ... Nobody seems to know how anything should be done and cannot resolve problems, so the tickets are closed without resolution. Even replying to notifications of the ticket being closed without resolution are not responded to, not e-mails to their customer care. 4 years ago I would have said they were a good bank but the impression I get is that they are falling apart. My money is safer elsewhere. Sick and tired by being referred to a branch by Customer Care and visa-versa. IMHO, this is a total waste of time. Would give a zero rating if it was possible.

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