My experience was bad the first day I was disappointed by not having clear direction to where the post office is. Secondly I fetch a parcel on behalf of my fiance I was told to bring a letter of permission to fetch the parcel. The next day I brought the letter only then I was told the parcel was returned to sender. They didn't even think of elderly person and people like me who lives with a disability. Why does the government even want them to service elderly people and people with disability when there no clear facilities. People with disabilities please stay away from Grand Central post office this is too dodgy.
Excellent service always
I really don't appreciate how your security cat called me earlier today and then proceeded once I asked him to stop.
No one bother to answer the phone, no support no help.
South African Post Office is a useless elephant and it must be closed down. I wonder if someone tell me how many foreigners are working at Postal department? why Post Office is a failed origination although company is full with BEE?
I have lost my parcel and no one is willing to help me
One the phone calling your direct line for 30 minutes - your line either just rings or is left off the hook so no-one can call. I have used the number you provided - disgusting service it is only 4pm on a Monday! Cannot call your call center because gave up after an hour of waiting on various calls (several times since the beginning of this month). Shocking.
OK, to be fair I think it's best I let you all know that there's only one International Airport that Postal Mail can come through and that's in Joburg. It means if you order or send anything to a destination outside of S.A. it has to go through Joburg, get processed, and then head on it's way to it's destination. Trust me when I tell you this (being one who has had to wait 5 months for my parcel), it takes a long time for your package to go through joburg.
So please be a little bit patient and understanding with these guys.
This is mainly aimed at those sending/receiving international items.
I sent an international parcel from here to Singapore. It's been a month and my parcel has not been delivered. Even though I paid extra for registered mail, there is no tracking. No replies to mutiple email enquiries either. On further examination, my mail has CN in its tracking number. Is that supposed to stanf for China? Singapore is not part of China. The postal clerk is stupid and inept and she probably caused my parcel to be lost. Ought to be fired.
Tried calling the 021 number provided but could not get through. I'm awaiting my orders one of which arrived at the beginning of July now it's 16th August and haven't heard anything from the post office.
"We don't track tracking numbers" Got 1/4 Items all sent at the same time, only got a delivery note for one and that's all I got even though I have the tracking numbers. Staff were friendly though..
Friendly but slow staff at counter point. Not efficient at all. My packages from was delivered on the 20 May and no one has called me for collection. Phone has not worked for a month.
Phone needs to be fixed and they need to appoint someone to notify customers about their collections.
Staff very friendly and helpful was just a bit busy and took some time to get what i needed
Long queues, but staff helpful. Take the escalator upstairs from the centre.
Worst Courier Company Ever.
My things were sent to me on the 13th of March 2017, even now I'm still waiting for them.
Even Jesus didn't take that long to come back to earth.
I rate you guys 0%.. 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Friendly but slow staff at counter point. Very disorganised in general. Packages from the far East takes 3 months to arrive at collection. Phone has not worked in 2 weeks.
The organisation itself is an antiquated beaurocracy destined for disintermediation
Probably the worst post office I've been toin the world! Queues are ridiculous and the staff even more so. Rather go to Vlaeburg Post Office in Loop Street!!