Waited 3 weeks to get a quote for a car service, this after NUMEROUS calls. No replies, no apologies and even after speaking to the Service Manager. I had to go there to get a quote. Very disappointed for such a renowned and international company!
Be aware. Make sure all valuables, especially money, even coins for parking money, is removed from your vehicle. Had a bad experience.
I had always received the best services til last week, needed to book my vehicle in for a service while the R 1 700 cap promotion was still on. I'd get transferred from one person to the next, then I'd be placed on hold til I hung up. I eventually left my contact details and no one got back to me,only to phone back again on the 16th to be told they were fully booked and the promotion ends on the 22nd, after servicing my car here for a very long time I don't think I'd wanna come back following the bad service I've received in the past week.
Awesome! The best Ford garage in South Africa! Sales Manager Nadine giving best of service.
It is always a pleasure to go to Kempster Ford. All the people are always friendly and sò helpfull. Thank you Nadine and your staff!
Great Dealership. Small in size but makes up for it with the amazing personnel
Very good service.
I wanted to book my car for service, I called for a long time and there was no answer. Finally when I got someone, she just took my number and promised to call back, but she never did. I then called and called again and still there was no response. Pathetic service indeed.
So if your car is no longer under service, do not bother taking your car there as when you take it it will come back with more issues. When you complain you will be told that your vehicle is old anyway, what do you expect?!
appalling service I have received in the last 6 months taking my car back and forth to be fixed only for it to come back with even more broken!
Thanks!
Dont even bother to phone to make an appointment to service your car they are always busy and never even phone back.
Great service and regular updates
Helping staff
Sales personnel very professional and helpful
Hi to all for the good service from everybody on the purchase of our new car. And a special thank to Jenny for picking up the error date on our insurance policy. Glenda Odendaal