About
Location :
Added by Jopie, at 04 March 2017
Opening Hours
- Monday 8:00 AM – 3:00 PM
- Tuesday 8:00 AM – 3:00 PM
- Wednesday 9:00 AM – 3:00 PM
- Thursday 8:00 AM – 3:00 PM
- Friday 8:00 AM – 3:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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17 Reviews
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27 February 2021
Very rude staff working at the pick up window for licence renewals. Wish I got the name of the rude human throwing papers at me and not assisting just screaming next
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09 February 2021
Drivers license renewal. It went quite quickly,(not taking the 3months trying to get a date for the appointment in consideration)after we completed all the forms which you have to do outside the building(due to covid). The client service were also fair, but still lots and lots of room available for improvement though.
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25 January 2021
Prompt service, but no pens and was a bit unsure where from the reception counter
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24 January 2021
Absolute a disgrace. Made an online booking. No use. First come, first serve. What is the use of online booking? No machine for eyetest. Only one cashier. Stay away!! Cant give them 1 star!!!
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21 December 2020
I was expecting the worst but received very good service from the security guard to the consultants and cashier. Just make sure you have booked online. I was able to renew my driver's in less than an hour
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09 October 2020
The best DTLC centre everGreat serviceand being able to say this feels good, seeing that there is not much these days that we can say it with
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12 September 2020
The eye test machines are not operational; so you are forced to go to the local optometrist to do an eye test.
The man working the enquiry desk is rude and unprofessional. I witnessed him shouting at another customer.
A generally unpleasant experience.response / report this review -
01 September 2020
The service was quickly and I appreciated it
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21 August 2020
Excellent service. Kitty always smiling and helpfull. Love that girl
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22 July 2020
The following review is based on having valid online bookings for driving license renewals.
When I was there it was quiet, no queue to enter the building, and the staff's attitude was ok. Not friendly, but not rude. However they don't communicate as to where you should queue next. After wasting 30min in the wrong queue, I managed to complete the process in 1 hour. A record fast time in my experience.
My wife went there a few days later, again with an online booking for license renewal. There was a very long queue outside. No verbal communication from staff. No directions, bad attitude, bad manners and not a care to help answer any questions. No one knows what to do or where to go and staff take pleasure in just waving people away until they figure out what the staff want them to do. This continues inside, with no direction and no communication. The staff don't talk to you. They mumble and wave you away. No desire to serve the community.
I'd like to say don't go here. But where should we go? This lack of service is everywhere. You're lucky enough to get a booking in Gauteng. South Africa is broken from top to bottom.response / report this review -
22 February 2018
I went there today to renew my driver's license card. They have 4 testing devices, but only 1 operator. It takes them 15 minutes to help 1 person. I calculated it would take me 4-5 hours to get to the front of the queue, so I left. Really useless beyond compare.
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19 December 2017
In my experience I found the employees at the Brakpan Licensing Department seriously lacking in customer relation skills, sad for them. They just appear to be falling behind with the times. The best experience there was when I was eventually done and able to walk out that door.
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06 November 2017
The people who work there are very rude and un helpful
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04 September 2017
4 testing stations available, only one is working, and take at least 20min per person. Bad vary bad
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26 June 2017
Today 26/06/2017 13h00 The black lady at reception where you get forms is rude and needs to be reprimanded..i go there stand in a que to only give me my licence renewal form to fill in after 30 min of standing no problem I keep my cool..next they don't attach the pictures..i go back an say can you put these pictures on the form asseblief tog no problem I keep my cool again .she then goes that I am rude..what is asseblief I ask her ..she says English is the only language permissable to be used whilst entering these premisesI taught her some manners and language .what happened to all our official languages..i say to her customer is always right..she says not here.she then says I'm coloured does one have to be coloured to use Afrikaans 🤔..clearly is people like these that don't have customer service experience and she needs to be educated for handling customers an knowing simple words like "asseblief "
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03 June 2017
Says they are open on Saturdays but arent
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11 March 2017
Staff are friendly fast service
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