Brackenfell Traffic Department

Location :

Reservoir St, Brackenfell South, Cape Town, 7560
Added by Jopie, at 30 November 2016

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• Google User

  31 July 2024

  I recently had to go to the Traffic Dept, and twice we were told they are offline, come back. 3rd time lucky, but a queue awaited us. Once inside, the teller at counter 3 was on lunch, and again, we had to wait cause ONLY that teller can assist. That Traffic Dept must please look at their Admin setup and expand, really, it is time!!! Brackenfell is no longer a plaasdorpie. It's a city on its own.

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• Google User

  30 July 2024

  Offline....staff don't inform anyone. Makes you stand in the cold and rain.
  Working time.....only 23min today.
  Was told yesterday that I got a warrant and need to go to Gallows. Got to Gallows and was told there is no warrant.
  Seems this facility don't want to work.

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• Google User

  18 July 2024

  I am very impressed with the professional, efficient and friendly service I received from all staff members at the traffic department today to renew my license. Additionally, the process was completed much faster than I anticipated. I was in and out in under 30mins, which was fantastic considering how busy they were. Overall, it was a very positive experience. Highly recommended!

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• Google User

  26 June 2024

  Went to update my license it was relatively quick for a license department and smooth moving lines but i do recommend either going very early or late in the afternoon when everyone is done for a better line experience

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• Google User

  25 April 2024

  This was the day GOD told me to go for my renewal of my driver's license. There wasn't even a queue outside the building, just a short one inside and the people were friendly and helpful. I want to thank the lady that tested my eyes especially! She was the most helpful and kind person. Normally everyone is just grumpy or unfriendly in any department where ever one goes. But I had a very good day.

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• Anynomous

  04 May 2021

  Their service were awesome. Less than a halve an hour to renew my drivers license. Thank you.

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• Anynomous

  30 April 2021

  They don't even deserve the 1 star. Absolutely pathetic. The lack of communication is astounding. The supervisor starting arguments with people in the que. Very arrogant woman that. Worst service I've come across.... Communicating what is needed to be helped is very important as I have been there twice and both times they neglected to tell me what I need. I wasted an entire day standing there waiting to be helped, just to be shown away arrogantly due to my paperwork not being in order.

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• Anynomous

  23 April 2021

  They are so professional... I loved them... I will definitely recommend people to go there

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• Anynomous

  10 March 2021

  I've been going there for the last 20 years to renew my license and this morning was an absolute pleasure. Thank you again Vanessa for your staffs good work through out.

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• Anynomous

  12 February 2021

  Some of the personel needs to be taught what work ethic is. Telling a customer to better get a new i.d or not being issued a license is unethical and just plain rude. She was more interested in discussing her bosses with her colleagues than treating the customers politely. But it also could be that some traffic and police officials sat on the same stick to warrant this attitude

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• Anynomous

  25 January 2019

  How is it possible that the eye test section is so slow? No man get more workers this is ridiculous, government claims there are no jobs but there are always empty sections in every government place, pull up your socks. Also why do I need my marriage certificate for a learners license? Ridiculous 🤬

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• Anynomous

  01 January 2019

  Lady in front very friendly and helpful. Took only 30 min to make appointment for drivers license, including eye test!

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• Anynomous

  11 December 2018

  Your front office is so quick and then you get to the eye test and payment desk and they are so slow... It took 15 minutes to get through the front information desk and 2hours 30minutes to get through an eye test. They have 4 desks for eye tests but only 2 working and 2 tills for paying but only 1 open. This is flippen ridiculous ...

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• Anynomous

  06 November 2018

  Either they are busy non-stop or they just don't know how a phone works, because the NEVER answer the damn thing!

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• Anynomous

  10 October 2018

  I renewed my driver's license here and was very impressed with the quick, efficient and friendly assistance. I went at about 15:00
  My license was ready after between 6 and 9 weeks (I wasn't able to check in between)

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• Anynomous

  29 August 2018

  Couldn’t find parking but besides that things went smoothly. It’s hardly full during the week and the lady at enquirers was super helpful. She even waited for me to fetch my proof of address in the car. Many would throw your ID back at you and tell you to come back tomorrow.

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• Anynomous

  04 August 2018

  It closes on Saturdays. Tired 3 time since July, and today the same thing. The security guard always said it will open next sat but did not. You are lucky if u read this review and know it does not open on Sat anymore.

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• Anynomous

  19 March 2018

  If I could make half a star I would . Terrible service. Gives government departments a bad name . They need some serious help

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• Anynomous

  26 February 2018

  Q is long but that's understandable, contact numbers do not exist anymore and you can never get in touch via the landlines.
  As I do live in the area its supposed to be eazy for me and others.

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• Anynomous

  31 January 2018

  This is one of the most pathetic traffic departments I have ever been to. The staff are rude and not very helpful, they never answer the phone and the line is always very long because there is usually not enough staff at service. I would not recommend this traffic department to anyone.

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• Anynomous

  10 January 2018

  Efficient and staff are professional. The queues are a bit long but not too bad for a government department.

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• Anynomous

  04 October 2017

  Very unclear markings inside, would have been nice if you were told where to go for what, as quite a lot is happening at once

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• Anynomous

  08 September 2017

  better than most traffic depeartments

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• Anynomous

  07 July 2017

  What has happened to efficient service. The queue is outside the door, but inside only one person helping. This is shocking and nothing gets done about it! Please employ more people who can do the job efficiently!

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• Anynomous

  04 July 2017

  They fail you for things that do not even happend

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• Anynomous

  19 June 2017

  BAD, BAD, BAD!!!! Why can't they just pick up they phone? Many people complain about this but no one do nothing about it. Very angry.

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• Anynomous

  31 May 2017

  PATHETIC Service!!! Phoned/Held on for almost 2 hours just for them just not to answer their phones!!!!!!

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• Anynomous

  28 March 2017

  Bad service they simply don't answer the telephone,no connection ?, unprofessional ? or simply a bad attitude ?

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• Anynomous

  14 December 2016

  Actually I wanted a zero star but just can't find one. The staff, especially two coloured ladies twice in when I visited. Firstly, even if you greet- they don't respond. Both. I was in yesterday again. Other lady behind 'Enquiry Desk.' Coloured, straight ginger hair receding to her shoulders with some necklace- like jewellery over her hair. None of the 4 people infront of me, around 2ish, pm. None got served as they came. She never bothered explaining. ....
  Then the phone, surely remove the contact number if you NEVER EVER pick.

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• Anynomous

  07 December 2016

  This department has the worst service of any traffic department in South Africa. The attitudes of the employees is pathetic, they are rude, not helpful at all, and treat you like rubbish. They treat you as if they are doing you a favor by talking to you, this of course adds to the fact that they are disorganized, don't answer their phones and can't give you information on anything. I strongly advise that you never go to this traffic department, it's a disgrace.

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