Bidvest McCarthy Toyota Hatfield

Location :

Francis Baard St & Jan Shoba St, Hatfield, Pretoria, 0181
Added by Jopie, at 09 January 2017

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• Anonymous

  28 March 2018

  Make sure you have plenty of free time before booking your vehicle for service.
  Waited for almost 2hours fir the shuttle and the preparations for my car wasnt done.
  Although the service advices and technicians are friendly

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• Anonymous

  24 March 2018

  The staff was very quick, friendly and readily available. The person who helped me made me feel like a top priority. It was also a nice treat to be given a free sandwich and coffee when I arrived.

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• Anonymous

  28 February 2018

  Had to wait for a salesman to help me. Some of them walked right past me. The lady that eventually helped me was very good

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• Anonymous

  26 February 2018

  Sad to say service was poor
  Firstly the engine was covered in anti-freeze, as the waterpump was relpaced, and they did not bother washing the engine or just wiping it off.
  They also replaced one shock under warrantee, but upon inspection the plastic cover between wheel and engine (splashcover) was missing afterwards. They could not locate it, and it has been on order for weeks.
  initially I received regular feedback, but lately they have gone quiet.
  Needless to say I will not use them again.
  ————-
  I subsequenlty did receive the cover but only after ranting and raving😡. Still deserve their one star

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• Anonymous

  27 December 2017

  I'm not impressed with the service I've received today. I have requested a quotation more than a month ago to have my vehicle's locking system automated. I am still waiting, however a booking was made and confirmed to have the automation done today. I was then advised after having delivered the vehicle that the person doing this is on leave and that I have to book my vehicle again (third time) to have this done, next year! In addition I have requested, in advance, that clarity be provided whether tie rod ends and rack ends are considered part of the vehicle's extended warranty or not as they are not up to standard as this was confirmed having had the vehicle taken for wheel alignment, at a reputable service provider, that it could not be finalised as a result of 'worn' tie rod ends and rack ends. I have purchased the vehicle September 2017! I was informed that the process has changed wrt warranty requirements and that they have to confirm on their system whether this is covered or not. I have been informed about this process after having delivered the vehicle. I'm very, very disappointed!

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• Anonymous

  04 November 2017

  Very good checkup with clear options. I will call again

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• Anonymous

  02 November 2017

  Very poor service. Made promises which they didn't kept. Their ignorance of a problem I reported cost me thousands of rand. I will never go back to them. As a matter of fact, after 30 years driving only Toyota, I am done with Toyota now. And it is mainly because of this branch.

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• Anonymous

  30 October 2017

  Booked car well in advance. Was major service. Did not have some parts in stock. Will have to take it back when parts arrive.

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• Anonymous

  24 October 2017

  Good service is what I received here every single time I went there. It's a really good dealership and they push large numbers of vehicles through on a monthly basis.
  Ask for Oom Leon, he is a stellar employee of this Toyota branch.
  
  I think this branch received quite a few accolades from Toyota SA.
  
  You should enquire about that when you go here, whoever reads this post.

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• Anonymous

  11 October 2017

  They failed to prove that they have installed the complete set of parts that I had bought by giving me the ones that they took out. They then sent me from pillar to post with blatant lies by their service advisor. I don't trust this guys, their workshop is staffed by thieves and at least two members from the same family. Are they only about employing their Afrikaner brethren when they are a listed South African company?

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• Anonymous

  30 March 2017

  Very poor at providing feedback. Had to phone three times to get information that they should have phoned and given me. Still don't have an answer. Maybe tomorrow.!

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• Anonymous

  28 March 2017

  Excellent service Talk to Nellie if you ever need a new Toyota

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• Anonymous

  24 February 2017

  Great place to service your Toyota. They'll even give you a toasted sandwich with variety of hot drinks on the house and drop you off almost anywhere in Pretoria.

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• Anonymous

  16 January 2017

  Service has always been brilliant, with employees focused on customer care and honesty!

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• Anonymous

  16 January 2017

  Charged for service components that was not done (new Land Cruiser without service plan). The issue was not resolved properly.
  Reported to Toyota HQ. No response received

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