Winchester Pediatric Clinic

Location :

190 Campus Blvd #400, Winchester, VA 22601, USA
Added by Jopie, at 18 September 2015

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• Anynomous

  03 April 2018

  We've been coming to Winchester Pediatric Clinic for years. The doctors are wonderful and knowledgeable.

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• Anynomous

  14 March 2018

  Dr robertson is a great man. He has treated my wife and i with respect and kindness. He takes his time to answer all of our questions usually using metaphors to help us understand better. We have twin boys so you can imagine we've been there to see him and other staff a few times. Never had an issue with the facility or their guidance. Thanks doc your the man!

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• Anynomous

  15 February 2018

  Absolutely love the staff and the Drs. Dr. Dansie is the best he takes the time to talk with you and make sure all your questions are answered before he leaves the room . He is very thorough and my kids love him.

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• Anynomous

  07 February 2018

  Just called for the first time to try to schedule my two kids physicals since we just moved here about five months ago from Loudoun County and they would not see my kids until I have shown proof of their immunization records to schedule an appointment!!! Never heard of this really bizarre just for a well visit appointment that is crazy !!!!

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• Anynomous

  25 January 2018

  Every single member of this office has always been pleasant, efficient, and helpful. I genuinely believe they care about my child and our family. I'm not an easy person to impress and I am grateful for these folks.

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• Anynomous

  19 October 2017

  I am a new mom and my baby has issues with Lactose and was being tested for Galactosemia. After being retested 5 times I still had no answers. In the meantime we were struggling with breast feeding. I called the doctor for some direction on how to switch to formula and what kind to use. I left multiple unreturned messages. After a couple weeks of this, I finally called and was asked to leave another message for the nurse manager. I refused and said that I would hold as the messages I had left prior were not returned. The woman on the phone was extremely rude! I waited on hold for over 10 minutes and when the Nurse Manager finally picked up she was rude and very aloof. She said that they were “at the mercy” of the state lab and that the test results were not in. She said that the on call doctor would return my call to answer my questions about formula, but I never got a call back. This is when I decided to switch doctors. Two weeks later, I went to my appointment with the new pediatrician. I explained everything regarding the testing, and my experience with the staff at Winchester Pediatric Clinic. The new doctor was very surprised that I switched to formula without the guidance of her doctor and that I wasn’t getting return phone calls on such a potentially serious issue. Being that she was being tested for Galactosemia, she could have had major neurological issues with formula because it contained milk. Luckily, I did a lot of research on my own and knew not to give her a milk based formula. After one visit with the new doctor I found out she has an umbilical hernia which she has had since birth that was never mentioned by WPC. The day after our first appointment with her new doctor, I got a phone call with results a week after we took the test. He had already spoken to a metabolic specialist at UVA and gave me guidance on how to proceed with her condition. Today, a week after I had already gotten the results back, I got a phone call from WPC trying to give me the test results. I informed him that I had already switched doctors and knew what was going on. I just cannot stress how frustrating it is as a new mother to be worried constantly and never get any answers from your pediatrician. I am looking in to how to file an official complaint but wanted to inform people of their unprofessional treatment.

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• Anynomous

  11 March 2017

  If I could give this office negative starts I would... Mrs Kessler the office manager along with Dr Duck are so unperfessional and rude. I called to make a sick appointment had to wait on hold for a long time finally talked to the office manager kessler and she was being very rude and overly firm. It was not necessary at all.. she has a bad smart attitude problem, if u hate ur job quit, don't take it out on me i just wanted to know what was going on... She actually hung up on me while discussing my son's appointment and when I called back she said it was because I said thank you... I will be filing a complaint report on Mrs Kessler... Dr duck my son, was seen one time by her and she dismissed him as a patient because when it came time for his routine shot appointments (which were never to be preformed by her anyway) he would be sick and he couldn't make them... hello it's winter cold and flu season. He has had colds almost every month since the end of summer (he's a 1yr old who also during that time had just started daycare and is bound to get sick constantly, what mother would make that up)...there was evidence that I came in a lot for the nightly sick clinics as well as made day sick appointments during the weeks the shots were scheduled and had to cancle....Dr duck is not not even his requested doctor she was only used as a last option. How can she make any decisions for my son.. this is the most bazaar sloppy treatment I have ever received from a doctors office... DO NOT EVER TAKE YOUR CHILD HERE, IT IS A HEADACHE, THIS IS THE RUDEST EXPERIENCE I HAVE EVER HAD! NOW MY CHILD IS SICK WITH NO DOCTOR BECAUSE ALL DOCTORS ARE BOOKED BUT DUCK... AND I REFUSE TO CONTRIBUTE TO HER AT ALL, ... this has been a nightmare dealing with them. (By the way they acted as if this was a normal process, and treatment they give every patient, I doubt I'm the only one with this experience )

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• Anynomous

  07 March 2017

  Doctor took it upon herself to change my son's medicine. That did not work. He started failing classes in school having major mood swings. We called repeatedly for 3 months to talk to the doctor to get the medicine changed back. The doctor refused to call us back until we changed doctors and now go to Pediatric Associates of Winchester

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• Anynomous

  16 February 2017

  Wonderful doctors. We love Dr. Caldwell especially but they are all great! Everyone is so helpful and friendly. Can't say enough good things about this practice.

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• Anynomous

  10 August 2016

  Front desk very unprofessional. I had an appointment at 10:30am and I come from an hour away. I got there at 10:10am. They told me my appointment was at 9:30am..(which I had a voicemail stating 10:30!) The told me three times they would see me and work me back in but I would have to wait a few which was fine. I waited 30 minutes. I overheard one of the ladies yelling to the other to reschedule the person who was an hour late.. For one, I wasn't an hour late because my appointment was at 10:30!! Even if they said it was 9:30 I still checked in at 10:10 which isn't an hour past. I don't like being told I'm going to be worked back in (when I wasn't even late) then told I have to reschedule after waiting THIRTY minutes. SO RUDE. Only giving 2 stars instead of 1 because The doctors are "ok".. My sons doctor always made me feel stupid. I'm a first time mom and a younger mom and I always was too scared to ask questions because she made it seem like I was supposed to know the answers. Anyways. I will NOT be going back there. Not worth the hour drive to be treated like that.

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• Anynomous

  14 June 2016

  Great service, doctors who care, a playful waiting area with well and sick sides to keep the spread of germs down. 24 hour nurse line. Daily time reserved for same day appointments for sick kids. They even have walk in hours in the day and evening where they will see your sick kiddo with no appointment. You can't get this kind of service with a smaller office.
  
  My son has a condition that makes me come in often and so I have met most if not all of the doctors here. They are all knowledgeable, caring, and thorough. They take the time to interact with my son and strive to make his experiences as comfortable as possible.
  
  I highly recommend these pediatricians with my whole heart.

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• Anynomous

  31 March 2016

  The doctors are wonderful with both the parents and the children but I had to take a star b/c when we 1st tried to make our newborn app the reception was extremely nasty & told us that since our child was not born at Winchester Medical center they wouldn't see us & then just hung up on me. Since there are only a few pediatricians in the area we had to get a fam member who's been a client there for over 20yrs to call in a favor or they never would have seen us. That receptionist needs be fired & should never be hired for a job where she has to speak with actual people

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• Anynomous

  17 March 2016

  Dr. Caldwell is the best doctor. He fits with our hippie lifestyle while still looking out for what is best for our kids. We absolutely love this practice.

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• Anynomous

  25 September 2015

  I've never had a problem with the receptionist and we have only seen Dr Volinsky but he is great. We would recommend him to any parent. He's very friendly and spends as much time as you need, every time. Evening hours have been used on multiple occasions, and even when the line is long it's not nearly as bad as the emergency room wait.

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