What Other Say: User
Yesterday we visited the Thousand Oaks location to exhange a wedding gift. When we were approached by the store manager (Emily) we explained our situation that it was a gift and that we would happy to make and exchange for something we could better use. She was very short and came off rude to us. After confirming that we could make an exchange we were helped by serveral of the other employees who were all very helpful and kind. (They all get 5 stars) When returning the register to make the exchange, the employee ringing us up was having a difficult time. She had to page the manager (who was two feet away) a few times. Instead of coming over to help her, she would yell over very demeaning comments to the sales employee. This made us very uncomfortable. She was also very rude to a few of the other employees when I finally had to tell her “come on just be nice”. I have never witnessed a manager be so rude and unsupportive. It would be very hard for us to want to come back to that store if she is working.User
Rude customer service. I waited for over 15 minutes to get waited on then the clerk starting talking to another customer who had just walked in and totally ignored me. Left all my purchases on the counter and walked out. The cleark name is Jeane.User
Really pressure you into a purchase. Feels like you're on a dealership lot. User
I love cooking and I'm a fan of really nice household items, so naturally I'm drawn to Williams-Sonoma. They are over priced, yes, but they do have everything that you hills need. Their staff is knowledgeable and friendly and will make your visit productive. Check the clearance rack and avoid the uni-taskers!User
Nice store. Pretty good size.User
Terrible online experience. Go to a store! I ordered several items and they came two weeks late and I am still short one item and nobody will return call or email. Williams-Sonoma is a great company but it needs to figure out its online shopping experience or it will be left in the past. Very disappointed. User
Very nice and extremely helpful staff when asking questions and seeking advice. The store has a great selection and is very organized.