I don't usually leave reviews but I felt I had to in this case. Recently my daughter started running a high fever. I am super fortunate that my daughter has never really been sick so when she spiked a fever of 104, I rushed her to White Wilson. They REFUSED to see her! The pediatrician on-call that day, who was scheduled to leave in the next 30 minutes, said he "couldn't possible take on another patient" and the other doctor on call said she didn't feel comfortable treating toddlers with high fevers. I couldn't believe she was refused treatment! Luckily, I found another facility that would see her and she ended up only having an ear infection and an upper respiratory infection and not something more serious. Needless to say I will NOT be going back to White Wilson!
I live locally, send our out of town guests here when emergencies pop up. They have a lab on site and doctors that listen. Everyone is very helpful and kind. I miss my favorite doctor. Dr. Richardson, moved away but Dr. Harned has filled her shoes well. Dr. Mills is another favorite of our family! The medical staff is exceptional.
I have never written a review on Google. However, I cannot express enough how unprofessional my experiences have been with White Wilson in Niceville. I have been there three times. Each time, they have failed to call in my prescription to the pharmacy. One time, I had to call White Wilson THREE times before they finally called it in. I could go on and on about my poor experiences here. I am never going back.
Contrary to what others say, I always have a great experience here. There is rarely a line, the wait to be called in is usually only around five minutes, and the nurses always check my vitals when I get into the office. The place is clean, and the staff is friendly. Props to my doctor, Andrew Yang, for being an excellent doctor who cares about his patients.
Waiting in line to check in takes forever. they are clearly understaffed up front. This is the first doctors office where I've had to wait in line 20 minutes just to check out. They say their software is slow and crashes. No excuse for that happening. Try getting a detailed receipt for anything emailed to you so you can get insurance reimbursement..not possible apparently with the software they have.
Fairly unprofessional check-in process. Have never waited less than 15 minutes after my appointment time to be called (as long as 40!), so be prepared to wait. They don't work on much of a schedule.
Place is dirty. Doctor do not check your vitals. Told doctor have chest pain.do not check heart. Finally does ekg. Now need to do blood test..it's been over 2 weeks..have not heard from anybody. How do you like this place Dr? Better than last place. Where can anyone find good doctors? Do we have to go to Mayo clinicAll blame on Obama care. I say bull!