They seemed nice at first and gave the impression they were there to help. But I soon established it was their agenda to push their products and make sales at the customers expense. I explained to them that I simply couldn't afford the equipment from them so I had to buy online. I was then told they would not let me take the certification course unless I bought their equipment. I have no intention of recommending this place to anyone and advise that you learn about equipment before purchasing online.
Woods & Water was the first dive shop we went into looking to purchase gear (BCD, regulator, etc.). After leaving to visiting a couple more shops in the area to see what was out there, I found that Woods & Water had the best gear, at a great price, and with staff I was happy to give my business to. Eddie was friendly, thorough, knowledgable, and patient as we asked MANY questions throughout the process. I'm looking forward to going on dives with this shop in the future! Thank you to Eddie for all your help!
Extremely loyal, hardworking, and humorous characters for sure. They helped me get my SCUBA certification. Very nice selection of items within the store, great products, and super friendly staff. If youre wanting to become certified you cannot go wrong with Woods and Water Outdoors!
Best scuba shop around. I had my first experience with Woods N Water in 1995 and still continue to go there for all my scuba needs. Knowledgeable (over 2 generations) and friendly staff that is willing to go above and beyond to accommodate you.
Pretty friendly and helpful.
I learned how to scuba dive here, they were very helpful and respectful .
I appreciate all of the effort from the staff whenever I go in. Definitely recommend this great group of people for anyone looking to learn how to breath under the water !
I feel compelled to share the terrible encounter my wife had today at this store, and to a lesser extend, ensure all understand their non-standard return policy.
My wife took our kids into the store to purchase a few items for Boy Scouts. As kids do, they ended up touching items in the storespecifically during the time my wife was signing the credit card slip. While she was signing, the salesman told my wife that our kids were touching stuff and were about to get yelled at. Before she had the opportunity to react, he felt it appropriate--as a stranger--to address my 8 year old son by sternly telling him that whatever he was touching was not a toy and he was being disrespectful by touching it. This, in itself, is not what really offended us--although I can't necessarily agree that it was appropriate. It was his follow-on comment after my wife sternly addressed the wrongdoings of them touching something with our kids and apologizing to the salesman stating that she was very sorry and kids shouldn't act like that, that he further felt that he should say, "No, they shouldn't." This service is unacceptable, and if my wife would've let me, I would've went in and had a face-to-face with this gentlemen. Instead, we're leaving reviews and sharing with all the Boy scout and Cub scout packs (and camping/scuba buddies) that we can that this is not a family friendly store. Lesson learnedwe won't go in there for Cub scout itemsnor all the scuba stuff I'll be needing as I'm starting scuba.
On a side note, all should understand that the return policy is--in general--there are no returns. In the rare case they take something back, you only get store credit. Of course, this is contrary to most stores these days that allow you to return unused, in new condition items within a certain period of time with a receipt for a full refund.
Go elsewhere.
Cheers!