Brittany was a huge help in getting our new family car. She was very patient as we were coming in with our infant twins and was extremely well versed in anything we had questions about for throughout the experience.
100/10 recommend!
I went there just to look at the jeeps they have. Had no real intention on buying one just yet, but fell in love with the Gladiator Mojave in High Velocity color. The staff was great, the place was clean and I had great service. My Agent was very knowledgeable and very helpful in getting what I wanted. Thank you guys.
I have never had a better experience buying a car at a dealership. I felt heard, I felt seen! Carrie and Aaron listened to what my wife and I wanted and made it happen for us. This is our second purchase from Vann Dodge and we couldn’t be happier! I don’t think we will buy a vehicle anywhere else! 10/10 highly recommend anyone who works there to be your salesman/ woman! Keep up the great work Vann Dodge & thank you again!
This place has the absolute worst service department I have ever encountered! They damaged my vehicle and tried blaming me for the damage. They are the only ones to work on the vehicle I bought from THEM brand new!
Service manager “JP” has ZERO customer service skill whatsoever. He was overly dismissive and maintained a condescending tone throughout my visit. Ultimately walked away very cowardly in the middle of our discussion and refused to do anything to help rectify the situation.
It’s a wonder how he even came to be any sort of manager at this establishment. Makes me question their hiring practices. I will take all my future purchases elsewhere until this man is replaced.
Absolutely the worst service experience I have ever received from a dealership
Had an 11:00 simple first oil change appointment and told it would be about 1 hour and left at 1:24 WITHOUT anything done.
The service person, Nat was unprofessional, inconsiderate and lack the courage to inform me of the delays and in fact had walked in 3 times to the waiting area to update the 3 men also waiting (I am a female)
When I went up and asked after waiting 2 hours was told “it’ll be a little longer”
Walked outside and saw them pulling my van up to a bay door
1:10 - HADN’T even started the oil change
Service Manager JP wasn’t any help either
Attitude of both was - it is what it is
Will NEVER go back there
Avoid the service department at all cost if you can
This was the worst car buying experience of my life. Carrie Godfrey, the sales manager, used a bait and switch tactic which involved her promising to sell me the car for once price and then trying to charge me an additional $3000. This resulted in a hard credit inquiry based on a false pretense. I was reasonable and renegotiated the price only to drive four hours to the dealership and discover undisclosed damage on the vehicle. I was told there was a small dent on top of the car that was not even noticeable. The pictures on the website don’t depict any damage so I figured it was very minor. The dent turned out to be massive. The sales manager admitted that the damage was done by dealership employees and she was trying to get me to pay for the damage (this was never discussed prior to my arrival). The worst part was they had no idea how much the repair would cost and snuck in an extra $1500 dollar charge on the invoice for the repair. When asked to look at the quote for the damage, they said that one didn’t exist and that this is what they estimated the cost would be. It is appalling that they would expect me to pay for damage that was done to the vehicle by one of their employees. I spoke to another sales manager and told him I would pay for half the repair (which is absurd) and he completely dismissed the offer and refused to work with me at all. Please go elsewhere for your car buying needs. The complete lack of honor and integrity at this dealership is profound.