Value City Furniture

Location :

• Anynomous

  15 February 2024

  We absolutely love the furniture that my mom purchased from this store at Value City. It was delivered by two very nice professional guys who put it all together quickly. Mike Elinoff is the salesman who helped us find exactly what we wanted. He not only patiently guided us throughout the store for our various requests but had such a great sense of humor! He did not rush us, answered all of our questions and was just simply nice. In fact, all of my furniture is from this store and I've had it for 17 years. My future purchases will definitely be from this store and I hope Mike will be my salesman again.

• Anynomous

  30 January 2024

  Customer Service was excellent! I was able to get the bedroom set I’ve been wanting. The Thanksgiving Sale was the best ever! They were open until midnight!

• Anynomous

  13 January 2024

  If I could give them a zero I would. Its been a month since my purchase and I'm still not satisfied. I purchased a bedroom set (bed, dresser with mirror and night stand) and was delivered a dresser with a drawer that did not open and close correctly and a mirror with a paint chip missing from it. They told me they had to send out someone to "fix it" and if they couldn't fix it they would do an "even exchange." After not being able to "fix it" I got the new dresser, with no accommodation for a requested delivery date/time considering this was their fault and I had to be inconvenienced. After speaking to several individuals in customer service I was guaranteed that the new/replacement dresser and mirror would be delivered together, clearly this did not happen so I had to set up a third delivery for a new mirror. The new mirror was delivered with black smudges all over it. The delivery driver handed my husband a "kit" of cleaning solutions to take care of the problem; clearly my husband was shocked. I'm currently on the phone with customer services requesting a refund for the mirror as I'm completely exhausted from dealing with these idiots and don't even feel like setting up another delivery for a new mirror. It is IMPOSSIBLE to speak to the store manager and I've been passed around to more "customer service" individuals than I can count. I guess this this a clear case of "you get what you pay for" and I will never purchase another item from Value City Furniture as long as they exist. I've worked in customer service in the past and these people need some serious training on how to assist customers with an issue correctly, THE FIRST TIME."

• Anynomous

  02 January 2024

  Sales Representative Mike Elinoff has excellent customer service.. he was the only sales rep that greeted us coming in the door and asked if we were looking for anything special. We told him no we were just looking around. He told us if we needed any assistance he would be walking around. I did purchase an item and Mike took care of everything in a very professional manner. Value City has an excellent representative
  
  Job well done Mike

• Anynomous

  24 November 2023

  One star is being generous. My wife and I were thrilled initially, loving the furniture and the service from our sales consultant. Unfortunately that is where everything went downhill. Our consultant had said that our bedroom set would be in on September 19th and only the night stand would need to be picked up later. Fast forward to today and when the delivery service notifies us that he is coming, with only a dresser. This is after we spend the previous night taking the bedroom apart, moving furniture, and clearing out all of the space. No phone call, no notice, just a sheer lack of courtesy and professionalism. I call to work out the differences and while explaining the situation on the phone, the employee says, "I have another customer," clearly just avoiding the problem and not doing anything to resolve it as I have now been on hold for 30 minutes. Company clearly cannot get their communication right or intentionally misinforms the customers to get them to purchase the furniture. Will certainly never be returning to shop at Value City and will be advising everyone in the future to avoid doing business there at all costs.

• Anynomous

  07 November 2023

  I thank the young beautiful women that helped me pick out certain pieces of furniture. When i go back i will be seeing Sherice Williams she is the best 100%. I will also refer my friends and family to this young lady. Thank you again Sherice your wonderful.

• Anynomous

  14 October 2023

  The sale was quick and efficient. Delivery was expedient and early. Set-up team was phenomenal and very courteous!

• Anynomous

  12 October 2023

  Our experience on Saturday August 5, 2017 was good. Sherice was patient and informative. She was able to give us information about warranties on previous items purchased. Overall selection in Value City is generally good as well.

• Anynomous

  01 October 2023

  Good customer care and the consultant was very helpful friendly and kind... thank you so much Mike.. I had a great experience.. I would definitely recommend anyone...

• Anynomous

  27 March 2023

  While my sales rep Brian was wonderful, the rest of my experience has been a nightmare!!! They do not keep their promises. I had furniture delivered that was damaged. Months later and I still haven't received my replacement furniture. Every time it's supposed to be delivered it never comes or they try to change the delivery date. This will be the absolute last time I buy anything from Value City!!!! You couldn't even pay me to set foot in this unprofessional store!

• Anynomous

  24 March 2023

  This is the worst place I have ever dealt with DO NOT I REPEAT DO NOT SHOP HERE!!! First off I went here to buy a living room set the sells man tells me he is the manager which was not true. Then they call me and tell me that my delivery was going to be at my house between the hours of 12:30-2:30 no one showed up I called the store and customer service tells me all the trucks are back and they tried to deliver which was also not true because my husband took off of work to be home. Then I asked for a manager she tells me that they never received my furniture from the warehouse and it would be here Friday now remind you it is Tuesday people just can't take off work when it's convenient for you. I also got no phone call to tell me that it was not going to be delivered on Tuesday. I also called the main line and there was nothing she could do and did not give me to a manager like I asked. So please save your money and go somewhere else it's not worth all of the trouble.

• Anynomous

  17 March 2023

  Working with Kevin Buckson was a really positive experience. He was patient, knowledgeable and professional. Initially, I was only going to purchase living room furniture, but as I worked with Kevin I felt as though I could trust him to assist me in picking out bedroom furniture. I never felt that his goal was to hurry and sell me something; his goal was to ensure that I was happy with my purchase. Thank you, Kevin!

• Anynomous

  10 March 2023

  so far i has been a great experience. This was my first time buying furniture and they have really good prices. also the sales people are very kind, i spent less that 800 and brought about 4 items. keep up the good work i will be back!

• Anynomous

  16 January 2024

  I always have a pleasant experience here. My go to salesperson is Willie. He is always professional and helpful. I purchased a living room set and a sofa sleeper for my basement. I was undecided if I wanted my furniture delivered because I have had bad experiences with the delivery guys. I am so happy that I did get my furniture delivered because the two guys that delivered my furniture were awesome. I wish all of the delivery guys were like them.