University Village Tallahassee

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1825 W Call St, Tallahassee, FL 32304, USA
Added by Jopie, at 11 January 2017

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• Keegan Sharpe

  18 November 2017

  This complex offers the worst living experience possible.
  The maintenance team is miserable, the units are disgusting, management is unhelpful, and all they care about is the rent check you are giving them on a monthly basis.
  
  The internal mechanism on my toilet has broken and been replaced three times in one year. For one emergency maintenance leak, placed at 4 P.M., a maintenance team member did not arrive at my apartment until 11 P.M that evening, dressed in plain clothes, no uniform, no name tag, and no tools to fix the leak. Upon refusing his entry to my apartment due to his unprofessionalism, he acted aggressively before leaving my complex. For another emergency maintenance request, I received a phone call about two hours after the emergency was reported, during which I was promptly hung up on after describing the issue, and no one ever came to fix the issue.
  
  Maintenance aside, my apartment was filthy and moldy upon move-in, despite the fact that I paid extra to move in early to a cleaned unit. They painted over the mold and steamed my carpets as a compromise for the horrible state of the unit. When I inquired about being reassigned to a unit that was not horribly filthy, they told me that none were available, however they would be happy to charge me a $250 relet fee with no guarantee of finding a reletter.
  
  Further, when one of my roommates left the apartment for months at a time, he allowed guests to use his keys to stay in his room, coming in at all hours of the night, speaking essentially no English to communicate who they are or why they have keys to my apartment. When I brought this concern to management, it took four formal complaints to illicit any involvement other than a copy and paste letter. I was told that he would likely be evicted for being non-compliant with the lease. That was two months ago, and the issue has not been remedied.
  
  Upon bringing these complaints to the general manager of the complex, I received no response for well over a week. The only response that I did receive was a "We hope your fall semester is off to a good start" automated response, only a couple weeks before the end of the fall semester.
  
  This complex is a horrible excuse for a living drain on my bank account. Despite the terrible move-in conditions, repeated terrible experiences with maintenance, and a non-compliant roommate that they refuse to do anything about, they had the audacity to raise my rent, as if they were introducing some extra amenities, or were improving my living conditions.
  
  If you live at University Village, you will be charged rent for an average apartment complex, however you will receive nothing but horrible customer service, terrible maintenance, a moldy unit, and by the count of the emails I have received about car break-ins, terrible security.
  
  The only redeeming quality about this complex is that the student staff actually try. They are nice, knowledgeable, and at least seem like they care about your well-being. Management, however is miserable, and no one should live here if they have any other options.

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• Lizzy Bales

  30 August 2017

  Living at this complex wasn't bad at all. I actually really enjoyed my time outside of some maintenance issues. However, the moving out process involving ending payments was chaotic. They charged me a month more than they were supposed to, failed to refund me until the last second, and then were ready to charge me again. Their payment system doesn't appear overly complicated, so I can't imagine an excuse for this. I lost money trying to get this terrible company to stop charging me when I never renewed my lease. Shameful.

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• Mona Cross

  03 August 2017

  I am so beyond livid with University Village. I signed my lease and specifically requested to be sharing a bathroom with my friend, the leasing office specifically told me what to write on the roommate form. Once I got our roommate info I am on the opposite side of her when the apartment is empty and only one person is currently living there. I explained to the leasing agent I don't feel comfortable sharing a bathroom with someone random and apparently what I say does not matter. Toward the end of the phone call she was extremely rude and did nothing to help the situation. It was a "mistake" that should not have been looked over and being rude to someone who is PAYING YOU? Even WORSE. Out of all places this is the biggest regret of signing a lease. UNHELPFUL STAFF DO NOT LEASE WITH UNIVERSITY VILLAGE!!!!!!!!!!!!!!!!

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• Shalon McCarty

  08 July 2017

  The only thing that's good about this complex is the location, at The Oaks. Other than that, you're paying almost $500 a month for infestations, poorly maintained units, community washer & dryer, and being isolated away from the main complex. This complex is different from the other two complexes and does not look like what is advertised. The office staff are good, but there seems to be a disconnect between management procedures and staff. Maintenance is speedy, but they tore open a wall in our shower unnecessarily, replaced our good shower head with a cheap plastic one, and then broke our towel rack without coming back to replace it. This was all for a leak coming from the apartment above ours. I'm leaving this apartment cleaner than the condition I found it when I moved in.

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• Chase Forehand

  25 January 2017

  My brother and I love the place. Unbeatable price and location here at 100 Oaks. The front office has been overly good to us and helped us much more than expected. They have went above and beyond to take care of us. The maintenance guys do a good job and are awesome guys. All my neighbors are very cool. Love the convenience of living here.

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• Emily Munyon

  18 January 2017

  Great apartment complex! Great staff and management, work orders get taken care of within hours of placing them. The apartment itself is wonderful and very spacious how affordable it is. Comes fully furnished and all of the appliances are in great condition. Laundry facilities are always clean and I never have to wait.The best part is how close it is to campus, less than a 10-15 min walk to all of my classes.

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• Marissa Morris

  18 January 2017

  I moved to university village because of the price and location. I love living right next to campus where I can walk to all my classes. I also really enjoy the staff that work in the leasing office. I think UV gives its residents the biggest bang for your buck. I heard they're filling up fast for next fall so I would hurry in and take a tour!

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• Lucas Brandon

  18 January 2017

  Amazing apartment complex! The rent is phenomenally inexpensive given how great the apartments all are! Everything is cozy and clean and there are no real issues I've had with anything. Maintenance is fast and efficient and the staffers at the office are amazingly helpful and personable. I highly recommend this place to anyone looking for a place to live in Tallahassee! You'll love living here.

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