U-Haul Moving & Storage of Horsham

Location :

• Anynomous

  15 September 2017

  Rented a trailer from the Horsham PA location for one days use. We couldn't safely use the trailer and had to return it because the faulty wiring harness blew the trailer tow lights fuse. This was confirmed by a ford tech next door to this uhaul. So we returned the trailer and the employees and manager tried to trouble shoot. But of course it's "not" there equipment that is bad, it's my trucks fault. When I first noticed the lights not working I took the trailer to the nearest location to me at the time in colmar pa. The employee there and an employee in Horsham both stated that the wiring harnesses wires were exposed and looked bad. So we left it there with the MANAGER at Horsham location and went about our business as we were already running very late. Within the hour we went back with our own trailer and removed everything from the faulty trailer. 2 days later we were charged for 2 days rental, not one. This isn't the first time they've done this. Last time we were over charged by 300+ and it took them 2 weeks to refund that money. Once again we called the store twice in two days and left messages, but never were called back. We called the corporate number and they said they would refund our charge and reimburse us for the fuse we had to buy as a result of the trailers wiring harness. They also stated the district manager would contact us within 3 days. Instead, today I get a call from the stores assistant manager. She tells me she can not return the money for the day I could not use the trailer because it was store policy. She also tells me that she has to check with her employee that opened to see if he did his job by checking the lot. If he says he did his job she can't refund me for the second day that "I claim" to not have had the trailer. I am beyond insulted that that she implied that I was lying about not having the trailer. I asked her to check her cameras and she said she couldn't do that, someone else would have to do it and it would take a long time. Will clearly never be going back here. I just wonder how many people are paying for extra days because their employees are not doing their job. I am sure I am not the only one being overcharged!!

  report this review
• Anynomous

  05 September 2017

  The staff were very friendly and helpful!

  report this review
• Anynomous

  20 August 2017

  Good guys. Very helpful

  report this review
• Anynomous

  04 July 2017

  Good team at this location. Very friendly and easy to deal with especially for truck rentals. This is also a great place to get boxes and other packing supplies.

  report this review
• Anynomous

  05 March 2017

  Poor service. Lack the ability to want to help you. I called ahead time. They said what I needed was available. Showed up. Then they started to clain it was resereved. Barely wanted to help find another place that had what I wanted. Save your money and aggrevation and go somewhere else.

  report this review
• Anynomous

  03 August 2016

  Friendly service. Very accommodating!

  report this review
• Anynomous

  08 June 2016

  I gave them a 1 because this was not totally the fault of the store. I called to get some work done on my hitch. They said come over now. I dropped everything and went over to the store. They told me they couldn't work on it for 9 days. And would not even consider taking care of a 30 minute job. Customer service was terrible. Don't go to this location.

  report this review
• Anynomous

  27 July 2015

  If I could give zero stars, I would. This location called me on a Thursday to confirm that a UBox would be available on Saturday, as I had reserved it online. I moved out of Philadelphia, hired movers to pick up the UBox and bring it to my parents' house. When the movers arrived at the location to pick up the UBox, they were told that there was no UBox there, and that it was at a warehouse and couldn't be picked up. Additionally, they were told that I was contacted and relayed this information, which was a complete lie.
  When I call UHaul customer service, the representative allegedly called the Horsham location and spoke with the GM, who told him the box was there and he didn't understand. By this time, the movers had gone and I was unable to pack the UBox and get it back to the location for shipment. This was COMPLETELY UNACCEPTABLE as my move is cross country and this has set me back days and a substantial amount of money. I am extremely disappointed and was genuinely appalled by the lack of organization and communication, as well as by the location's nerve to say that they spoke with me regarding the UBox. As a final failure, I couldn't get anyone from the location on the phone at all that day- kept getting overflow call center employees who couldn't help me. Unbelievably bad experience.

  report this review
• Anynomous

  14 February 2013

  I needed a van for a few hours, called uhaul and Brian picked up right away. Scheduling was easy and quick, checkout was a breeze and Brian was very friendly and helpful. While there were three other people in line, I was in my van 10 minutes after walking in the door. The price they advertise is the price you get. $19 for around town and .69 cents a mile. I believe this is a very reasonable price to rent a van for 4 hours, it was cheaper then the store wanted to charge for delivery.
  
  They gave me a brand new van with 5 miles on it, of course it ran perfect. Returned it a few hours later. Checkout was a very easy as well. Brian used a small hand help computer to review the mileage and complete the transaction.
  
  Would use this location anytime I needed a van to rent.

  report this review
• Anynomous

  23 November 2011

  I called ahead to reserve a truck for my moving needs. I showed up Saturday morning (time I had reserved it over the phone) expecting to have a truck ready. They didn't. I felt that I made some mistake and went to a couple other U-Haul dealers on 611/ Easton Road. I also called other places in case I was mistaken. I called U-Haul's central office and they said I would, "receive a call within one hour for a location to pick up my truck, but it's usually ten to fifteen minutes." While my moving crew stood around waiting for resolve, I called an hour later to find out the situation. They told me to go BACK to Horsham and my truck would be there. I drove back to Horsham to find out that a truck would not be ready until 5:30pm later that day. Meanwhile there were a number of trucks parked around the facility. I called a Budget place who was able to help me out with my moving needs. I will not utilize U-Haul if I'm in a situation where reliability is paramount.

  report this review