U-Haul Moving & Storage of Castleton

Location :

7027 E 86th St, Indianapolis, IN 46250, USA
Added by Jopie, at 25 December 2016

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• Craig Hirsty

  07 November 2017

  There storage is EXTREMELY OVERPRICED. It is not worth it. The units are no better than every other storage facility. The customer service is garbage! I'm moving to another storage place and getting 50% more space for 60% of the price. I always liked Uhaul until I used this location.

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• Alfred Ndemafac

  09 October 2017

  No customer service. Ladies here don't worry about customers. I spent almost an hour waiting. Worst of all, they didn't refund my $20 when i told them i refilled the truck up to F instead of 3/4. They won't allow anyone cheats them but they cheated me. No Uhaul in my life again😔😔

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• Mike Brehm

  09 October 2017

  Friendly employees but do not plan on quick trip. I've never gotten it in under a half hour when renting a truck. Also a great place to refill propane tank.

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• M TOMPKINS

  29 September 2017

  Angie & Josh restored my faith in Uhaul after a vile situation in Carmel(550 S Rangeline). Angie, Team Leader, was extremely polite, corrected our incorrect billing & our extra large truck was ready immediately. We got there just before closing & both Angie & Josh stayed until everything was finalized, without rushing. I wouldn't hesitate to use this branch again & I would recommend it to anyone.

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• Victoria Franklin

  07 August 2017

  Worst Uhaul experience ever. Returning my large rental truck was a nightmare. Staff was extremely slow and unprofessional. While this one facilities poor performance was a disappointment, I would still consider using Uhual in the future, just at a different location.

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• Jack Marshall

  31 July 2017

  Zero. On the 31st of the month 1 employee by herself at 8am. Customer service is not the priority. I do not blame the Employee. It's U-Haul not willing to pay for the work hours.

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• Megan O

  17 July 2017

  Had to wait 45 mins to pick up the truck (there was only 1 1/2 person working. the 1/2 because the other staff member would disappear for several minutes then reappear). The general manager was the one who handed us the keys. When we commented it had been a long wait she answered "Sometimes the wait is 3 hrs". The attitude of the staff was disrespectful and acted as if this type of service is what we should expect. When we returned the truck no one was outside we had to go in twice to ask for assistance. Another customer said he had been waiting 30 mins just to drop off. Throughout our experience the general attitude from the staff seemed to be "too bad if you're in a hurry because we don't care".

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• Caitlin Gibson

  06 July 2017

  unorganized, unprofessional
  I reserved my u-haul from the Castleton location two weeks before my move from Indiana to California. I expected to be organized and efficient, two things that this location was not. I spoke to a few different staff members as I planned my move, one rep helped me change my reservation from a 10 ft tuck to a 15ft to make sure I had enough room and compared prices, I really appreciated this! Thinking everything was set up I arrived to pick up my U-haul only to be told the truck I reserved had been STOLEN! They ended up putting me in a 20ft that was WAY too big, cost me more on gas and was more difficult to maneuver! After speaking to the staff and confirming my reservation in person, on the phone and email I think they should have handled this situation differently!

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• Jim Flannery

  14 May 2017

  I needed to rent a 17 foot truck to haul a huge sectional I bought from the store to my house. Reserving online was easy, pickup was quick, and the truck was in good working condition. Never had a problem using uhaul at this location.

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• Bryan Harris

  23 April 2017

  Staff here is incompetent. Been sitting here over an hour and half since my scheduled appointment and they still have not started my vehicle install for the trailer hitch. Hate writing a bad review but experienced the same thing again last time o was here because the didn't have my wiring harness in stock. This place sucks.

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• JOE CHUNG

  11 April 2017

  Rude Rude Rude! They need to work on customer service, this is not somewhere you want to take your business, GO SOMEWHERE ELSE. Their attitude is sickening. Trust me all the bad reviews about their poor customer service is true, call in to see for yourself.

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• Rick Webb

  07 March 2017

  After loosing my travel trailer and tow vehicle, I rented a truck to bring back my belongings. On the way home I received a call from u-haul wanting to know when I would arrive back home. I said, I was on the way home and should be home by 11 am. They wanted to know if I could return the truck early, instead of the next day at noon because someone wanted the truck. I returned it and ask for a deduction in my bill since I was returning it one day early. The response was no! Not impressed that they would not even consider a refund.

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• Michael Oliver

  01 January 2017

  Super friendly staff. I love this place. They are both competent and helpful. If expect nothing less from my home town.

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