U-Haul Moving & Storage at Box Rd

Location :

1700 Box Rd, Columbus, GA 31907, USA
Added by Jopie, at 21 February 2017

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• Anynomous

  10 December 2017

  Do not recommend this store! Slow and unprofessional! Made a reservation for a motorcycle trailer. The minimal amount of time you can rent a one-way trailer is 4 days according to the guy who took my reservation. I told the gentleman that I would be able to pick it up Saturday which should be fine (which he said it was) because I am already paying for the 4 day rental. I arrive Saturday as stated and a different set of staff say the trailer was rented to someone else (out of town trailers were not available at this store they had to get one from a sister store). I told the gentleman behind the counter my dilemma which is a timeline of needing it before 6pm (to get a weight with and without my motorcycle and belongings because I am doing a partial DITY move). Since i mentioned needing it before 6pm in the initial conversation and then again when highlighting later WHY I need it today the employee "Ryan" says to me "I heard you the first time". Not only was it rude he was condescending when he said it!!!!!!! Totally unprofessional and if it were my business he would be fired ! Customers are the lifeblood of any business and you don't treat someone rudley especially if the customer was not rude! Totally unprofessional. I'm a repeat customer at this location as well. Good thing I'm moving because I would never come back

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• Anynomous

  05 November 2017

  Always smiling when we walk in. Clean vans. Best deals in town.

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• Anynomous

  16 October 2017

  Very clean, fast. Very considerate when tryi g to satisfy our needs.

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• Anynomous

  10 October 2017

  I moved last week. These guys were so helpful.

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• Anynomous

  07 August 2017

  I NEVER write reviews. On ANYTHING. But dealing with this location has by far been the most ineffective, inefficient, and stressful experience I've ever had with a UHaul establishment or any business for that matter. As a result of my experience, I will never, ever do business with another UHaul. On May 20, I went to UHaul for the purpose of renting a pickup truck in order to move a footlocker that wouldn't fit in my compact car from a personal residence. The residence was less than 5 miles from the UHaul store. I rented the truck and was also offered one month free to rent a storage unit. I agreed to it so that I wouldn't have to drive the pickup truck to my home (about 2 hours away from this location) and then bring it back same day since I couldn't do a pickup truck dropoff in my current hometown. My truck rental was returned quickly and I had it back to the store in probably about 40 minutes. Easy peasy, right?
  
  Well, fast forward to June, the day before my free storage month was up. My partner and I drove back to Columbus in his car to pick up my footlocker and bring it to our home. I arrived at the UHaul location, removed my footlocker and even turned in the free lock I was given to the front office. The gentleman working that day mentioned that he needed to check my locker to make sure it was empty so I waited in the front office for him and he gave me the all clear when he came back. We even joked about making sure there was "no body" in there. I asked if I needed any documentation and he told me no. I owed NO money...because I cleared my locker before my contract would have renewed. So fast forward again and since that day, I have been emailed and snail-mailed MULTIPLE invoices stating that I owe money to this location. I've spoken to several contacts in customer service (because the number for this location always bounces to customer service and nobody actually answers the phone at Box Rd.), I've left multiple messages for the GM at this location, Ryan Mobley, through customer service as well in an attempt to resolve this issue...only to have a grand total of ZERO of my calls returned. In speaking with the customer services reps, I've been told numerous times (and was even sent an email from a rep) letting me know that my dispute claim issue was resolved and I don't owe the company any money. However, last week I was sent a certified letter and my emergency contact WHY?!!) was sent a certified letter continuing to threaten property liens, late rent, and additional late rent fees. When I tell you I've been on the phone for HOURS to resolve this issue--one phone call even had me on hold for over 40 minutes--it's not an exaggeration. I'm currently waiting on the phone for them now on my third call JUST THIS MORNING to them and I've been on hold for 15 minutes and counting. I've been fighting them longer than I even needed the storage unit. The unit has BEEN empty and to be quite honest if I didn't think this was going to cause an issue with my credit I would let it go because honestly, I don't understand how they plan to auction off or lien a storage unit full of nothing.
  
  At any rate, I would avoid this location and based on the customer service I've received, ANY UHaul location. Save yourself the headache and get your storage and moving vehicles elsewhere.

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• Anynomous

  17 July 2017

  AJ is rude and when I asked to speak to a manager she refused to put them on the phone. I won't EVER use Uhaul again due to her rudeness. You just lost a customer!! Find better help bc the ones you have are running away your business. I'll be going elsewhere!!

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• Anynomous

  21 June 2017

  These people are horrible. Needed a truck and a family member had talked to "Ryan" the manager previously. When calling to try to book the truck, I kept getting people in calls center lying and saying they were at the location of the trucks. You could tell they weren't there and were reading from a script, then when I asked for the manager I got transferred to Arizona.
  
  I called the phone number that was on the managers business card he gave out and got a guy who sounded like he just rolled out of bed at 11am and saying it was his personal phone. He acted offended and confused why I called his personal phone to book a truck and then said he would have a guy call me back from the office which never happened.
  
  Their loss cause I booked Penske now. Their horrible service cost them a sale!

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• Anynomous

  14 June 2017

  Been here multiple times and was always fast. You tell them what you need, you inspect truck, sign some papers and your off. Trucks were always clean and dependable. The store is always clean. The only thing I don't like which is really bad is when you call Uhaul they answer through a call center. The people here are not local and act like they could care less about what you need. They can be rude and unhelpful. I understand why they use call center, because the people at the local places would be overrun by calls. Besides bad customer service at call centers Uhaul on Box Rd. is a good location.

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• Anynomous

  20 May 2017

  Great deal on propane. Customer service was lacking. Did not feel like my patronage was wanted.

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• Anynomous

  13 March 2017

  Convenient location. A lot of inventory to meet your needs. Could be a little cleaner. The night drop off can feel a little sketchy if alone. Recommend having someone with you.

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• Anynomous

  28 February 2017

  Very helpful. Easy process. In and out. Kept the truck late and it wasent a problem at all. Just added another day over the phone.

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