Worst customer service. They just have attitude when you ask questions or for more information on their products. They were rude to my dad when he was trying to find something for my son.
Was with my dad and he bought a train set on Saturday for my son. They didn't have the one he wanted, so he bought a different one they had because he didn't want him to be without one for Christmas. Later that evening I found one from Amazon that my Dad originally wanted to buy my son, so we went to return it and they would not let us. They said it could have been opened and they don't do returns only store credit. This was over $300.00!!! Ridiculous!!! We did not open it everything is taped and exactly as it was. Secondly, there are no return policy on the receipt, etc. So they should have returned it. Will be pursuing otherwise. Don't waste your time or money here.
Great selection of n scale cars. To bad used locomotives are so high. Can get new one on eBay for about $10 more in perfect condition.
Excellent shop for model train enthusiasts
They have the best online prices, but also a great selection at their retail location. If you are in the Atlanta area, be sure to check out their special in-store deals and their selection of used rolling stock. I am so lucky to have them reasonably close by
Will never go there again. I did like it but today I was accused of doing something underhanded by the owner. Truth is was the cashier that messed up and lied about it. No apology and even used profanity at me.
This store has a wide selection of merchandise for every scale. They always have a sort of discount available. Great visit!
When you read other reviews be aware that this store "pays" for favorable reviews. There is a sign posted on the front door which offers a discount on purchases if you post a good review. At best this is a mediocre store with a reasonably large collection of old merchandise. Prices are high even for old stuff. Customer service is virtually nonexistent except when you are followed around the store like a potential shop lifter. Do t waste your time going here.
Huge selection and very helpful staff. We were very lucky to catch them on the first day of their 20th Anniversary Sale. Prices are very good regardless.
Great selection, huge store. Lots of model trains & accessories. I love the railroadiana. There are plenty of things for all ages - there's a children's section with train tables set up to play on; there's layouts in three different scales you can see operating (and you can operate the O-scale); there are signs, posters, books, magazines for the novice; lots of interesting things everywhere in the store.
I made my first visit, today. First of all, the pricesYOU CAN'T BEAT THEM!!! I found brand new merchandise that was 30% lower than the msrp. The selection of goodies was endless, my only gripe is, need more steam for n scale. The staff was friendly enough and helpful. And, did I mention the insane deals?oh, yes, yes I did.
Bryan was very helpful answering loads of questions for me. He did not try to sell me, but answered question after question. So much to learn! I received a Lionel set from "Santa" many years ago and recently began reading about model trains. My Lionel is 0 gauge but I was drawn to HO and was amazed at the huge HO market and detail of the trains. After many questions answered I decided on an Athearn HO Iron Horse set. I am hooked-on model trains, building a HO gauge inspired community and count on Trainmasters to assist with helpful advice and huge selection of products to build my dream.
I go at least once a month. This train store has by far some of the best selection I've seen at any train store, especially in N scale. That being said I always get bad customer service and sometimes even followed around the store because I look young so why would I possibly be in a train store. Every person working in that store makes me feel like helping me is a waste of time.
I travel the whole east coast for business and visit Train Stores on my free time while travelling. Trainmaster's is the BEST store period. Friendly staff, great stock of items. great displays!! thank you for being able to remain a brick and mortar store for us.