If you are considering a new salt water aquarium, AVOID Jacob @ Top Notch Tanks at all costs! I invested $14,000 in a large tank & cabinet, and it has been the biggest nightmare of my life! Before I paid him for this project, he would answer his phone on the first ring. After he was paid in full, he refused to answer any of my calls or texts. He has left me hanging big time, and owes me several pieces of important equipment, as well as a refund on $2,258 worth of fish that I paid for, not to mention that the few I did receive were about triple in price of what other stores charge! Plus, I am new at this hobby, and obviously have lots of questions about my new tank, yet Jacob refuses to take a minute of his time answer them. He moves on to new victims and forgets about his previous customers. After visiting several of the local fish stores, I heard many horror stories about Jacob and the way he runs his business. I wish I had done more research before I spent $14,000 with this guy! I have lost a lot of sleep over this ordeal. I am leaving this negative review, my first ever, so that others may save themselves from going through what I have gone through. Please save yourself a lot of trouble & heartache, and buy your salt water aquarium from another company!
The customer service was excellent and I was able to get my entire set up from beginning to end walked through and all my questions answered. Great experience!
This is a longggg overdue review,I found Top Notch a little over 5 months ago,they made my tank a thousand times more beautiful than what it already was.They know exactly what they are doing,very knowledgeable,always soo happy to answer my questions,it’s like having a doctor on speed dial.Definitely a great experience and will forever recommend them.
Jacob was easy to work with and so easy going. If you’re looking for a bad a** tank, definitely hit him up.
Jacob is an amazing professional who is extremely knowledgeable on his craft! Definitely plan on working with him again if I ever need anything!